Airport Agent - Ramp and Customer Service

Envoy Air Inc. • Fort Wayne, IN

82d • Onsite

About The Position

Envoy Air is hiring Airport Agents for ramp and customer service work at FWA. This entry-level role provides customer-facing check-in and ticketing support as well as ramp duties involving freight, mail, and baggage. The position includes paid on-the-job training and development, and no prior experience is required. Both full-time and part-time positions are available. The pay rate is $16.61 per hour.

Customer service duties include greeting passengers, providing check-in and ticketing assistance, using reservation and ticketing software to rebook itineraries and issue boarding passes, and interacting with customers in a courteous, efficient, and friendly manner. Ramp duties include safely loading, unloading, and sorting freight, mail, and baggage; helping achieve on-time departures and arrivals; and transporting bags in company vehicles. Work takes place outdoors in all weather conditions. Shifts may vary and include irregular or extended hours, weekends, and holidays.

Requirements

• No prior experience required.
• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Must possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain the necessary authority and identification to travel for business needs; some license restrictions may prohibit consideration.
• Must be 18 years or older.
• High school diploma, GED, or international equivalent.
• Must be able to pass a pre-employment drug screen and background check.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation and ticketing software to rebook itineraries and issue boarding passes.
• Interact with customers in a courteous, efficient, and friendly manner.
• Load, unload, and sort freight, mail, and baggage safely while supporting on-time departures and arrivals.
• Lift customers’ bags onto the belt and handle luggage throughout the shift.
• Drive company vehicles on the tarmac to transport bags.

Benefits

• Free travel for the employee and family and friends on flights across the American Airlines global network.
• Comprehensive health, dental, prescription, and vision coverage.
• 401(k) program starting on the first day of employment, with a company match after one year of employment.
• Paid on-the-job training and development programs.
• Ability to trade shifts and available overtime.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED