Airport Agent - Ramp and Customer Service
About The Position
Envoy Air is hiring Airport Agents at SGF Airport to provide both ramp and customer service support. The position offers paid on-the-job training and development programs and is open to candidates with no prior experience. Both full-time and part-time positions are available. Customer service duties include greeting passengers, providing a smooth check-in and ticketing experience, using reservation and ticketing software to rebook itineraries and issue boarding passes, and assisting customers courteously and efficiently. Ramp duties include lifting and moving baggage, loading, unloading, and sorting freight, mail, and baggage safely, and helping achieve on-time arrivals and departures. Employees use company vehicles to move bags and work outdoors in all weather conditions. Shifts may vary and can include irregular or extended hours, weekends, and holidays. The listed pay rate is $15.77 per hour.
Requirements
- Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
- Must possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain the necessary authority and identification to travel for business needs; some license restrictions may disqualify candidates.
- Must be at least 18 years old.
- High school diploma, GED, or international equivalent.
- Must pass a pre-employment drug screen and background check.
- Must be authorized to work in the United States without sponsorship.
Responsibilities
- Greet passengers and provide a seamless check-in and ticketing experience.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Interact with customers in a courteous, efficient, and friendly manner.
- Lift customers’ bags onto the belt and assist passengers as they depart.
- Load, unload, and sort freight, mail, and baggage safely.
- Help achieve on-time departures and arrivals.
- Operate company vehicles on the tarmac to transport bags.
Benefits
- Free travel for employees and their family and friends on flights across the American Airlines global network.
- Health, dental, prescription, and vision coverage.
- 401(k) program starting on the first day of employment, with a company match after one year.
- Paid on-the-job training and development programs.
- Ability to trade shifts and available overtime.
- Discounts on hotels, cars, cruises, and other travel-related services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
