Airport Agent - Ramp and Customer Service

Envoy Air • Roswell, NM

18d • Onsite

About The Position

Envoy Air is hiring Airport Agents at Roswell Air Center to provide both ramp and customer service. The role includes greeting passengers, providing check-in and ticketing assistance, using reservation and ticketing software to rebook itineraries and issue boarding passes, and assisting customers courteously and efficiently. Ramp duties include lifting bags onto conveyor belts and loading, unloading, and sorting freight, mail, and baggage safely to support on-time departures and arrivals. Employees also use company vehicles on the tarmac to transport bags. The work takes place outdoors in all weather conditions and involves variable shifts that may include irregular or extended hours, weekends, and holidays. No prior experience is required, and paid on-the-job training and development are provided. Both full-time and part-time positions are available.

Requirements

• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit consideration.
• Be 18 years or older.
• Have a high school diploma, GED, or international equivalent.
• Be able to pass a pre-employment drug screen and background check.
• Be authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation and ticketing software to rebook itineraries and issue boarding passes.
• Interact with customers in a courteous, efficient, and friendly manner.
• Lift customers’ bags onto the belt.
• Load, unload, and sort freight, mail, and baggage safely.
• Help achieve on-time departures and arrivals.
• Use company vehicles on the tarmac to transport bags.

Benefits

• Free travel for employees and their family and friends on flights across the American Airlines global network.
• Comprehensive benefits package including health, dental, prescription, and vision coverage.
• Participation in the 401(k) program starting on the first day of employment, with a company match after one year.
• Paid on-the-job training and development programs.
• Ability to trade shifts and available overtime.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED