Airport Agent - Ramp and Customer Service

Envoy Air Inc.•La Crosse, WI

31d•Onsite

About The Position

Envoy Air is hiring an Airport Agent to perform ramp and customer service duties. The role supports safe, on-time aircraft operations by guiding aircraft on taxiways, handling baggage and cargo, operating ground equipment, and working with internal teams. It also supports passengers through check-in, ticketing, itinerary changes, travel communications, and assistance with flight interruptions. The position may include cleaning aircraft interiors and lavatories and helping passengers locate baggage. The job involves outdoor physical work in variable weather and requires flexibility for rotating shifts and additional hours when operationally necessary.

Requirements

Must be at least 18 years old.
High school diploma, GED, or international equivalent.
Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain all necessary authority and identification for business travel; some license restrictions may preclude consideration.
Ability to work rotating shifts, including days, overnights, weekends, and holidays, with rotating days off.
Flexibility to work additional hours on short notice when operationally necessary.
Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 pounds.
Willingness and ability to work outdoors in variable weather conditions.
Enjoy working to deadlines and performing physical outdoor work, with an interest in the airline industry.
Ability to communicate clearly, politely, and in a friendly manner.
Ability to read, write, speak fluently, and understand English.
Authorized to work in the United States without sponsorship.

Responsibilities

Guide incoming and outgoing aircraft on taxiways to ensure they reach or leave gates safely and on time.
Load, unload, sort, and transfer passenger baggage, cargo, freight, and company materials.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Collaborate with internal teams to support safe, on-time departures.
May clean aircraft interiors and service aircraft lavatories.
Greet passengers and provide check-in and ticketing services.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate appropriate information to passengers about their trips and belongings.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.