Airport Agent - LAF

SkyWest Airlines•Lafayette, LA

6d•Onsite

About The Position

Airport agents at SkyWest Airlines are responsible for providing excellent customer service while performing airport and aircraft-related tasks. Duties include ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, addressing customer concerns, handling luggage and freight, and servicing aircraft as needed. The role requires outdoor work in all weather conditions and a flexible schedule that may include split shifts, early mornings, afternoons, evenings, weekends, and holidays. Employees must be available for full-time training during the first 1–3 months of employment, generally involving 7–8-hour classroom days Monday through Friday, followed by on-the-job training scheduled around flight schedules.

Requirements

Be at least 18 years of age.
Possess a valid, unrestricted, state-issued driver’s license.
Have a high school diploma or GED.
Pass a background check and drug screening.
Be legally authorized to work in the United States without sponsorship.
Have basic knowledge of fundamental computer programs for record-keeping and baggage routing.
Be able to lift 50 pounds with or without reasonable accommodation.
Demonstrate adaptability to changing priorities and effective time management skills.
Have strong teamwork and collaboration skills.
Be available for a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays.
Be available to attend full-time training during the first 1–3 months of employment.

Responsibilities

Load and unload customer luggage, airfreight, and company mail onto and off aircraft.
Greet passengers, issue tickets, provide seat assignments, check baggage, and board flights promptly and courteously.
Assist customers who arrive without their luggage and rebook passengers.
Escort passengers and customers with special needs safely and courteously.
Marshal aircraft in and out of the ramp area.
Service aircraft as needed.
Perform other duties as assigned.