Airport Agent - Ramp and Customer Service

Envoy Air Inc.•Tyler, TX

28d•Onsite

About The Position

The Airport Agent performs ramp and customer service duties to support safe, on-time aircraft departures and a positive passenger experience. Ramp responsibilities include guiding aircraft on the taxiway, handling and transferring baggage, cargo, freight, and company materials, and operating ground equipment. The role may also include cleaning aircraft interiors and servicing lavatories. Customer service responsibilities include greeting passengers, providing check-in and ticketing support, using reservation and ticketing software to rebook itineraries and issue boarding passes, collecting applicable fees, communicating trip and baggage information, and assisting passengers with flight interruptions. The agent may also work in the Baggage Service Office to track baggage and answer passenger questions. Duties and expectations may change and are not limited to those listed.

Requirements

Must be at least 18 years old.
High school diploma, GED, or international equivalent.
Valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the authority and identification necessary for business travel; some license restrictions may affect eligibility.
Ability to work rotating shifts, including days, overnights, weekends, and holidays, with rotating days off.
Flexible to work additional hours with short notice when operationally necessary.
Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 pounds.
Willingness and ability to work outdoors in variable weather conditions.
Enjoy working under deadlines and performing physical outdoor work; interest in the airline industry.
Ability to communicate clearly, politely, and in a friendly manner.
Ability to read, write, speak fluently, and understand English.
Authorized to work in the United States without sponsorship.

Responsibilities

Guide incoming and outgoing aircraft on the taxiway to help ensure they reach or leave their gates safely and on time.
Load, unload, sort, and transfer passenger baggage, cargo, freight, and company materials on the ramp.
Drive ground equipment, including tugs, belt loaders, and baggage carts.
Collaborate with the internal team to support safe, on-time departures and accurate processing of passenger information.
May clean aircraft interiors and clean and service aircraft lavatories.
Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate appropriate information about passengers’ trips and belongings.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
May track baggage and answer passenger questions in the Baggage Service Office.