Airport Agent - Ramp and Customer Service

Envoy Air Inc.•Cedar Rapids, IA

26d

About The Position

Envoy Air is hiring an Airport Agent to perform ramp and customer service duties in support of safe, timely flight operations and a positive passenger experience. The role includes directing aircraft on taxiways, handling baggage and cargo, operating ground equipment, and coordinating with internal teams to support on-time departures. It may also involve cleaning and servicing aircraft. The position also provides passenger check-in and ticketing assistance. The agent uses reservation and ticketing software to rebook itineraries, issue boarding passes, collect applicable fees, communicate trip and baggage information, and help resolve service issues caused by flight interruptions. The agent may also work in the Baggage Service Office to locate baggage and answer passenger questions. The listed pay rate is $16.61 per hour.

Requirements

Must be at least 18 years old.
High school diploma, GED, or international equivalent.
A valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise the necessary authority and identification to travel for business needs; some license restrictions may preclude consideration.
Ability to work rotating shifts, including days, overnights, weekends, and holidays, with rotating days off.
Flexibility to work additional hours on short notice when operationally necessary.
Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 pounds.
Willingness and ability to work outdoors in variable weather conditions.
Enjoy working under deadlines and doing physical outdoor work, with an interest in the airline industry.
Ability to communicate clearly, politely, and in a friendly manner.
Ability to read, write, speak fluently, and understand English.
Authorization to work in the United States without sponsorship.

Responsibilities

Guide incoming and outgoing aircraft on the taxiway to ensure they reach or leave gates safely and on time.
Load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Coordinate with the internal team to support safe, on-time departures.
Clean aircraft interiors and clean and service aircraft lavatories as needed.
Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate relevant information about passengers’ trips and belongings.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.