Airport Agent - Ramp and Customer Service
About The Position
Envoy Air is hiring an Airport Agent to perform ramp and customer service duties at TLH. The role combines passenger check-in and ticketing with baggage, freight, and mail handling. Agents use reservation and ticketing software to rebook itineraries and issue boarding passes while assisting passengers courteously and efficiently. Ramp work includes loading, unloading, and sorting baggage, freight, and mail safely, supporting on-time departures and arrivals, and using company vehicles to transport bags. The position involves outdoor work in all weather conditions and shifts that may vary or include irregular and extended hours, weekends, and holidays. Envoy offers paid on-the-job training and development programs. Both full-time and part-time positions are available. Pay rate is $15.77.
Requirements
- Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
- Must possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain the authority and identification necessary for business travel; some license restrictions may prohibit consideration.
- Must be 18 years or older.
- High school diploma, GED, or international equivalent.
- Must pass a pre-employment drug screen and background check.
- Must be authorized to work in the U.S. without sponsorship.
Responsibilities
- Greet passengers and provide check-in and ticketing services.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Assist customers in a courteous, efficient, and friendly manner.
- Load, unload, and safely sort freight, mail, and baggage.
- Help achieve on-time departures and arrivals.
- Lift customers’ bags onto the belt and transport bags to their destinations using company vehicles.
Benefits
- Free travel for the employee and family and friends across the American Airlines global network.
- Health, dental, prescription, and vision coverage.
- 401(k) program starting on the first day of employment, with a company match after one year.
- Paid on-the-job training and development programs.
- Ability to trade shifts and available overtime.
- Discounts on hotels, cars, cruises, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
