Airline Service Manager

AVFUEL/AVFLIGHT•Lansing, MI

About The Position

The Airline Service Manager, also described in the posting as the station manager, is responsible for ground and flight operations at the station, including passenger services, aircraft handling, and catering operations. The role also includes ticket sales, baggage check-in, announcements, and preparing passengers and cargo. The manager coordinates station activities and staffing, supports compliance with company and government policies, trains and evaluates employees, and maintains communication with customers, airport authorities, TSA, charter airlines, and private-flight brokers. The position reports operational information and issues to the Regional Manager of Airline Services. It may also oversee Avflight Services screening and the GSC program at the location, if applicable. The role requires flexibility to work varied hours, including swing and graveyard shifts, weekends, and holidays, and to work indoors and outdoors in airport conditions that can include extreme temperatures and elevated noise. Physical duties include handling suitcases weighing up to 50 pounds and performing repetitive movements and sustained bending, squatting, kneeling, crawling, and twisting.

Requirements

Relative airline or aviation experience.
High school diploma or GED equivalent.
Must be at least 18 years old.
Previous supervisory experience is preferred.
Excellent oral and written communication, interpersonal, problem-solving, leadership, and administrative skills.
Ability to push, pull, or lift 50 pounds for extended periods.
Ability to read and write English; bilingual skills are a plus.
Ability to work efficiently under time constraints and under pressure.
Must be available for varied hours, including swing and graveyard shifts, weekends, and holidays.
Must pass a background check and pre-employment drug test and obtain security clearance.
Must be authorized to work in the United States.
Must have a valid driver's license.
Must be willing to work outdoors in all types of weather and in elevated airport noise levels.
Must be able to carry a 50-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Must have dexterity for repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Must have sufficient vision and ability to safely perform the essential functions of the position.
Behavioral expectations include being cooperative, reliable, responsible, detail-oriented, composed in difficult situations, receptive to criticism and change, willing to take on responsibilities, and considerate and helpful toward others.
Must be motivated, goal-oriented, lead by example, open-minded, flexible with scheduling, able to analyze and implement rules, manage customers and employees, and provide customer service.

Nice To Haves

Previous supervisory experience.
Bilingual skills.

Responsibilities

Direct and coordinate airline and station activities.
Review station activity reports to identify information needed for operational planning.
Arrange work schedules to promote employee efficiency for scheduled and non-scheduled flights.
Coordinate passenger reservations and ticketing, commissary services, and ramp activities to ensure compliance with company and government policies and regulations.
Evaluate staff and develop training to promote efficiency.
Communicate with TSA and the Airport Authority about charter and airline flight schedules and loads, and work with charter airlines and private-flight brokers.
Train employees on multiple aircraft types and ensure general training compliance.
Report relevant operational information and issues to the Regional Manager of Airline Services.
Oversee the Avflight Services screening and GSC program at the location, if applicable, including hiring and recurrent training, record keeping, carrier solicitation, event staffing and evaluation, TSA inspections and FAA and airline audits, and invoicing for events.
Address staff members assertively when procedures are not followed and maintain open communication and follow-through with customers.
Perform other duties as assigned.
Provide station services such as selling tickets, checking baggage, making announcements, preparing passengers and cargo, and other necessary services.