Airline Service Manager

AVFUEL/AVFLIGHT•Waterloo, IA

23h•Onsite

About The Position

The Airline Service Manager is responsible for ground and flight operations at an airline station, including passenger services, aircraft handling, and catering operations. The role may also involve ticket sales, baggage check-in, announcements, and preparing passengers and cargo. The manager coordinates station activities and staffing, ensures operations comply with company and government policies, oversees employee training, and communicates with airport, TSA, airline, and charter contacts. The position also oversees screening and GSC programs at the location when applicable, including training, records, staffing, inspections, audits, and event invoicing.

Requirements

Relevant airline or aviation experience.
Excellent oral and written communication skills.
Ability to push, pull, or lift 50 pounds for extended periods.
Ability to read and write English.
Ability to work efficiently under time constraints.
Availability to work varied hours, including swing and graveyard shifts, weekends, and holidays.
Must be at least 18 years old.
High school diploma or GED equivalent.
Must pass a background check and pre-employment drug test and obtain security clearance.
Must be authorized to work in the United States.
Valid driver's license.
Willingness to work outdoors in all types of weather and in elevated airport noise levels.
Ability to carry a 50-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Physical dexterity to perform repetitive tasks and motions, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Sufficient vision and ability to safely perform the essential functions of the position.
Strong interpersonal, problem-solving, leadership, and administrative skills; attention to detail; assertiveness; and reliable follow-through.
Ability to lead by example, analyze and implement rules, handle customers and employees, work under pressure, and provide customer service.
Ability to manage time and work a flexible schedule.
Cooperative, dependable, composed under stress, receptive to feedback and change, willing to take on responsibilities, and considerate of others’ needs.

Nice To Haves

Previous supervisory experience.
Bilingual skills.

Responsibilities

Direct and coordinate airline and station activities.
Review station activity reports to identify information needed to plan operations.
Arrange work schedules to optimize employee efficiency for scheduled and non-scheduled flights.
Coordinate passenger reservations and ticketing, commissary services, and ramp activities to ensure compliance with company and government policies and regulations.
Evaluate staff and develop training to promote efficiency.
Communicate with the TSA and Airport Authority about charter and airline flight schedules and loads.
Work with charter airlines and brokers of private flights.
Train employees on multiple aircraft types and ensure the group maintains general training compliance.
Report pertinent operational information and issues to the Regional Manager of Airline Services.
Oversee the location’s screening and GSC program, if applicable, including new-hire and recurrent training, recordkeeping, soliciting carriers, staffing and evaluating events, supporting TSA inspections and FAA and airline audits, and invoicing events.
Address staff noncompliance with procedures assertively and maintain open communication and follow-through with customers.
Perform other duties as assigned.