Airline Service Manager (2019)

AVFUEL/AVFLIGHT•Lansing, MI

23d•Onsite

About The Position

The Airline Service Manager oversees ground and flight operations at an airline station, including passenger services, aircraft handling, and catering. The role includes station operations planning, staff scheduling and training, coordination of passenger reservations and ticketing, commissary services and ramp activities, and ensuring compliance with company and government policies and regulations. The manager communicates with the TSA, Airport Authority, charter airlines, private-flight brokers, customers, and the Regional Manager of Airline Services. The position may also oversee Avflight Services screening and the GSC program at the location, when applicable, including training, recordkeeping, carrier outreach, event staffing and evaluation, inspections and audits, and invoicing. The manager is expected to address staff procedural issues assertively and follow through with customers and operational matters.

Requirements

Relevant airline or aviation experience.
Previous supervisory experience is preferred.
Excellent oral and written communication, interpersonal, problem-solving, leadership, and administrative skills.
Ability to push, pull, or lift 50 pounds for extended periods.
Ability to read and write English; bilingual skills are a plus.
Ability to work efficiently under time constraints and pressure.
Availability to work varied hours, including swing and graveyard shifts, weekends, and holidays.
Must be at least 18 years old.
High school diploma or GED equivalent.
Must pass a background check and pre-employment drug test and obtain security clearance.
Must be authorized to work in the U.S.
Must have a valid driver's license.
Must be willing to work outdoors in all types of weather and in elevated airport noise levels.
Must be able to carry a 50-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Must have physical dexterity for repetitive tasks and motions, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Must have sufficient vision to safely perform essential job functions.
Must be reliable, responsible, dependable, attentive to detail, cooperative, composed under stress, open to change, willing to take on responsibilities, and considerate of others.
Must be motivated, goal-oriented, able to lead by example, open-minded, flexible with scheduling, and able to analyze, evaluate, and implement rules.
Must handle customers and employees well and have a genuine passion for customer service.

Nice To Haves

Previous supervisory experience.
Bilingual skills.

Responsibilities

Direct and coordinate airline or station activities.
Review station activity reports and identify information needed to plan station operations.
Arrange work schedules to optimize employee efficiency for scheduled and non-scheduled flights.
Coordinate passenger reservations and ticketing, commissary services, and ramp activities to meet company and government policies and regulations.
Evaluate staff and develop training to promote efficiency.
Communicate with the TSA and Airport Authority about charter and airline flight schedules and loads, and work with charter airlines and brokers of private flights.
Train employees on multiple aircraft types and ensure general training compliance.
Report pertinent operational information and issues to the Regional Manager of Airline Services.
Oversee Avflight Services screening and the GSC program at the location, if applicable, including new-hire and recurrent training, recordkeeping, carrier solicitation, event staffing and evaluation, TSA inspections and FAA and airline audits, and event invoicing.
Address staff failures to follow procedures assertively, maintain open customer communication, and follow through on commitments.
Perform other duties as assigned.