Airline Gate Assistant

SP Plus•Orlando, FL

2d•Onsite

About The Position

The Airline Gate Assistant works at an airport boarding gate, helping passengers board aircraft and providing assistance tailored to each passenger’s needs. This includes moving passengers in wheelchairs up and down the jetbridge and assisting with aisle-chair transfers onto the aircraft. The role requires clear, effective communication, a friendly and positive attitude, and attention to passenger safety and security. It is physically demanding and requires completion of on-the-job security and airport compliance training, as well as the ability to obtain applicable airport security badges. Employees are expected to maintain a professional appearance and wear clean, approved uniforms while on shift.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background check and drug screen.
Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
Must complete all required training, including airport compliance training.
Must be able to obtain an airport badge.
Must communicate effectively and clearly, using appropriate grammar, tone, and pronunciation with internal and external customers.
Must meet the physical demands of the position, including frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, bending, and moving quickly.
Must have close and peripheral vision and the ability to adjust focus.
Must meet company appearance guidelines, including wearing approved uniforms and covering tattoos; visible tattoos and body piercings are not allowed.

Nice To Haves

Customer service experience.

Responsibilities

Assist passengers with boarding, including moving them up and down the jetbridge.
Push wheelchair passengers up and down the jetbridge.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Assist passengers with aisle-chair transfers onto the aircraft.
Ask each passenger the required safety and security questions.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Assist passengers with problems, questions, or concerns while maintaining a friendly and positive attitude.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Wear clean, well-maintained approved uniforms while on shift and meet appearance requirements.