Airline Gate Assistant
About The Position
The Airline Gate Assistant works at an airport facility and assists passengers at the boarding gate. The role supports passengers boarding aircraft, including moving them up and down the jetbridge and assisting with aisle-chair transfers. The assistant must communicate clearly, ask passengers safety and security questions, maintain a friendly and positive attitude, and remain attentive to individual passenger needs. This physically demanding position requires on-the-job security training and the ability to obtain all applicable airport security badges. Employees are expected to maintain a professional, business-like appearance. Clean, well-maintained approved uniforms must be worn while on shift, and additional appearance requirements may be specified by management. A fully grown-in, well-maintained mustache, beard, or goatee is permitted for male employees. Visible tattoos and body piercings are not allowed; tattoos must be covered by the uniform or another method agreed upon by management.
Requirements
- Must be at least 18 years of age.
- Must be authorized to work in the United States.
- Must be able to clear a background check and drug screen.
- Must be able to lift up to 75 pounds and push a loaded wheelchair weighing up to 300 pounds up and down inclines throughout the shift.
- Must have strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation to communicate effectively with internal and external customers.
- Must complete all required training, including airport compliance training.
- Must be able to obtain an airport badge.
- Must be able to use hands and fingers and communicate with customers and fellow employees; frequently sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend; lift and move up to 75 pounds regularly; and move relatively quickly.
- Must have close vision, peripheral vision, and the ability to adjust focus.
- Must comply with company appearance guidelines, including wearing clean, well-maintained approved uniforms and covering tattoos.
Nice To Haves
- Customer service experience.
Responsibilities
- Push wheelchair passengers up and down the jetbridge.
- Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
- Assist passengers with aisle-chair transfers on the aircraft.
- Complete necessary wheelchair or incident reports.
- Follow dispatcher gate orders.
- Assist passengers with problems, questions, or concerns while maintaining a friendly, positive attitude and attending to their individual needs.
- Communicate effectively and clearly, including asking each passenger safety and security questions.
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
- Exceed customer service standards.
- Carry out other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
