Airline Customer Service Agent - Los Angeles, CA

Pacific Aviation • Los Angeles, CA

3d • Onsite

About The Position

Pacific Aviation is hiring an Airline Customer Service Agent at Los Angeles International Airport (LAX). The agent helps passengers have a smooth airport experience from check-in through boarding and departure, providing friendly, professional assistance and working with the team to serve airline passengers. No airline experience is required; training and support are provided.

This is a part-time role with shifts of 4–5 hours available during the listed time windows. Employees must be available to work at least four days per week, including weekends and holidays.

Requirements

• Exceptional face-to-face customer service skills.
• Strong attention to detail when handling travel documents and following procedures and protocols.
• Ability to work collaboratively as part of a team.
• Comfort with technology and ability to learn airline systems quickly.
• Organization and ability to manage tasks efficiently.
• Professionalism, patience, empathy, problem-solving skills, and quick thinking.
• Willingness to learn; training and support are provided.
• Availability to work at least four days per week, including weekends and holidays.

Nice To Haves

• Fluency in English and another language; languages specifically welcomed include Korean, Tagalog, Mandarin, Cantonese, Thai, Hindi, Gujarati, Japanese, French, German, and Arabic.
• Experience in a customer-facing industry, though airline experience is not required.

Responsibilities

• Assist passengers with check-in and process travel documents.
• Ensure baggage is properly tagged.
• Provide flight information and make boarding announcements.
• Verify passenger documentation.
• Respond to passenger inquiries and assist with ticketing concerns.
• De-escalate difficult situations with professionalism and empathy.
• Follow airport safety and security protocols.
• Collaborate with the team to provide a seamless airport experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Company-provided uniform
• Parking discounts
• Paid training
• Referral bonus program
• Cell phone plan reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed