Airline Account Manager For Prestigious International Airline in JFK Airport
About The Position
Hallmark Aviation is seeking an Airline Account Manager to lead operational and administrative processes for an international airline account at New York’s JFK Airport. The role coordinates with the airline client and station manager to meet high quality standards. It involves hands-on staff supervision, customer relations, staffing and training, schedule and attendance management, enforcement of operating standards, and control of labor costs and budget allocation. The position requires previous airline experience, leadership and organizational abilities, strong communication and interpersonal skills, and the ability to make decisions under pressure. The manager must be available to work varied hours and have valid U.S. work authorization. Applicants must pass a background check, fingerprinting, and a drug screen before hire.
Requirements
- Previous airline experience.
- At least 18 years old and a high school diploma or GED.
- English proficiency.
- Basic math skills: addition, subtraction, division, and multiplication.
- Computer literacy, including Word and Excel; typing and ticketing experience.
- Valid U.S. work authorization.
- Professional demeanor and exceptional presentation.
- Flexible schedule and availability to work varied hours.
- Ability to communicate effectively verbally and in writing.
- Leadership, organizational, interpersonal, coaching, and counseling skills.
- Ability to focus on customer and client satisfaction, work under pressure and meet deadlines, and promote positive attitudes among subordinates.
- Ability to read and comprehend reference materials, instructions, policies, and procedures.
- Ability to stand, bend, squat, reach, grasp, and pick up items; occasional lifting of 23 kg and 32 kg with assistance.
- Successful background check and fingerprinting; drug screen required before the day of hire.
Nice To Haves
- Five years of airline experience preferred.
- At least four years of airline supervisor experience preferred.
Responsibilities
- Provide hands-on supervision of staff and delegate workloads.
- Provide direct customer relations support.
- Ensure the account operates according to schedule and service-level agreements.
- Recruit, interview, and hire staff.
- Analyze long-term manpower needs and develop potential leaders.
- Ensure cross-training and provide new and refresher training for staff.
- Manage attendance records and ensure appropriate shift coverage.
- Handle discipline and motivation issues.
- Process promotion, demotion, and termination paperwork.
- Enforce safety, security, and grooming standards.
- Administer performance reward programs.
- Control the labor budget and allocation.
- Plan rosters and monitor work schedules.
- Solve daily operational problems and make quick decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
