Airline Account Manager - Houston International Airport - IAH

Hallmark Aviation Services • Houston, TX

5d • Onsite

About The Position

Hallmark Aviation is seeking an Account Manager to lead airline operational and administrative processes for a prestigious international airline at Houston International Airport. The role coordinates with the airline client and station manager to meet high quality standards. The Account Manager provides hands-on staff supervision, supports customer relations, and ensures operations meet schedules and service-level agreements. The position requires flexible availability and the ability to work varied hours. Selected candidates must successfully complete management and airline product training.

Requirements

• Previous airline experience.
• At least 18 years old.
• High school diploma or GED.
• English proficiency; other languages may be required.
• Basic math skills, including addition, subtraction, division, and multiplication.
• Computer literacy, including Word and Excel; typing and ticketing experience.
• Proven leadership abilities and organizational skills.
• Excellent interpersonal, coaching, and counseling skills.
• Understand that staff development is a leader’s responsibility.
• Self-driven focus on customer and client satisfaction.
• Ability to perform under pressure and meet extreme deadlines.
• Effective verbal and written communication skills.
• Experience planning rosters and monitoring work schedules.
• Ability to solve daily problems and make quick operational decisions.
• Flexible and able to promote positive attitudes among subordinates.
• Professional demeanor and exceptional presentation.
• Ability to stand, bend, squat, reach, grasp, and pick up items; occasional lifting of 23 kg, or 32 kg with assistance.
• Ability to read and comprehend reference materials, instructions, policies, and procedures.
• Must be able to obtain security clearance from U.S. Customs and Border Protection, requiring valid proof of citizenship or authorized residency.
• Background check, fingerprinting, and drug screening required on the day of hire.
• Must attend and successfully complete management and airline product training.
• Flexible schedule and availability; reliable transportation required.

Nice To Haves

• Five years of airline experience preferred.
• At least four years of airline supervisory experience preferred.
• Knowledge of additional languages may be required.

Responsibilities

• Provide hands-on supervision of staff and delegate workload.
• Provide direct customer relations support.
• Ensure the account operates according to schedule and service-level agreements.
• Recruit, interview, and hire staff.
• Analyze long-term manpower needs and develop potential leaders.
• Ensure cross-training and provide new and refresher training for staff.
• Manage attendance records and ensure appropriate shift coverage.
• Handle discipline and motivation issues.
• Process promotion, demotion, and termination paperwork.
• Enforce safety, security, and grooming standards.
• Administer performance reward programs.
• Control the labor-cost budget and allocation.
• Coordinate with the airline client and station manager.

Benefits

• Parking
• Medical insurance
• Voluntary dental insurance
• Voluntary vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED