Airline Account Manager - Starting at $70K+

Hallmark Aviation Services•San Francisco, CA

12d•$70,000•Onsite

About The Position

Hallmark Aviation is seeking an Airline Account Manager to provide exceptional service to international airline clients at SFO airport. The role leads airline operational and administrative processes and coordinates with the airline client or station manager to meet high-quality standards. The manager oversees account performance, staffing, customer relationships, and compliance while providing hands-on supervision and support to the airline account team.

Requirements

Previous airline experience is required.
At least 18 years old.
High school diploma or GED.
English proficiency; other languages may be required.
Basic math skills, including addition, subtraction, division, and multiplication.
Computer literacy and basic PC skills, including Outlook, Microsoft Word, PowerPoint, Excel, and Adobe PDF.
Valid U.S. work authorization.
Professional demeanor and exceptional presentation.
Flexible schedule and availability.
Ability to stand, bend, squat, reach, grasp, and pick up items; occasional lifting of 23 kg, or 32 kg with assistance.
Ability to read and comprehend reference materials, instructions, policies, and procedures.
Background check and fingerprinting required.
Drug screening required on the day of hire.

Nice To Haves

Management experience is a plus.
Proven leadership abilities and organizational skills.
Familiarity with the aviation industry or B2B; ticketing or passenger-service experience.
Excellent interpersonal, coaching, and counseling skills.
Self-driven focus on customer and client satisfaction.
Ability to excel under pressure and meet extreme deadlines.
Effective verbal and written communication skills.
Experience planning rosters and monitoring work schedules.
Ability to solve daily problems and make quick operational decisions.
Ability to work varied hours and travel flexibly if needed.

Responsibilities

Maximize airline account revenues and profitability, and control labor-cost budgets and allocation.
Ensure the airline account operates according to schedule and service-level agreements.
Analyze long-term manpower needs and groom potential leaders.
Manage and update employee attendance records and ensure appropriate shift coverage using the Attendance Enterprise timekeeping system.
Develop and cultivate customer relationships and retention.
Support hiring and training of the airline account team, coordinating with Human Resources, Training, and Quality Assurance to support a compliant and pleasant work environment.
Provide hands-on staff supervision and delegate workload.
Provide direct customer relations support.
Ensure staff cross-training and monitor mandatory training.
Administer performance recognition and reward programs.
Carry out disciplinary action and motivational activities when needed.
Process promotion, demotion, and termination paperwork.
Enforce company policies and procedures, including safety, security, and uniform and grooming standards.