Airline Account Administrator

DNATA US Inflight Catering • Brisbane, CA

8d • $25 - $30

About The Position

The Airline Account Administrator serves as a key liaison between dnata Catering and assigned airline customers, coordinating inflight catering services and supporting daily account operations. The role maintains customer relationships, supports account performance, coordinates service requirements, resolves operational issues, and helps ensure customer expectations are met in a fast-paced aviation catering environment.

The administrator works with Account Managers and teams across Production, Logistics, Transportation, Operations, Culinary, Quality Assurance, Inventory, Purchasing, and Commercial. The position supports flight catering execution, customer communication, documentation and compliance, inventory and quality management, service recovery, account reviews, and continuous improvement. Duties are performed in office and operational settings, including kitchens, warehouses, loading docks, ramp operations, and airport facilities.

The position requires a high degree of attention to detail, effective communication, sound judgment, and the ability to multitask and prioritize competing demands under time-sensitive conditions. The employee must meet the requirements to obtain and maintain an airport-issued Port Authority ID and TSA clearance and must be legally authorized to work in the United States without current or future sponsorship from dnata Catering USA.

Requirements

• High school diploma or GED.
• At least 2 years of experience in customer service, account management, airline catering, aviation, hospitality, or operational support.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Ability to interpret operational reports and customer requirements.
• Valid driver’s license.
• Ability to meet requirements necessary to obtain and maintain an airport-issued Port Authority ID and TSA clearance.
• Ability to read, write, and communicate effectively in English.
• Flexible schedule, including weekends, holidays, and varying shifts as business demands require.
• Commitment to safety, quality, and customer satisfaction.
• Legally authorized to work in the United States at the time of application and throughout employment without current or future sponsorship from dnata Catering USA.

Nice To Haves

• Associate’s or Bachelor’s degree in Business Administration, Hospitality, Aviation Management, or a related field.
• Previous experience supporting airline accounts or inflight catering operations.

Responsibilities

• Serve as the primary point of contact for assigned airline customers on day-to-day operational matters.
• Build and maintain customer relationships through proactive, responsive communication.
• Understand airline-specific service requirements and align operational teams with customer expectations.
• Communicate operational updates, service changes, and issue resolutions to airline customers in a timely manner.
• Assist with customer requests, service enhancements, and special catering requirements.
• Support Account Managers in overseeing inflight catering operations for assigned airline accounts.
• Coordinate with Production, Logistics, Transportation, and Operations teams to ensure accurate, timely flight catering execution.
• Monitor daily flight schedules and ensure service requirements are communicated and executed correctly.
• Provide real-time operational support and problem-solving for disruptions, delays, shortages, and last-minute changes.
• Assist with account startups, airline transitions, and special projects.
• Ensure Flight Administrators accurately complete boarding bills, CCP documentation, flight paperwork, and customer-required reports.
• Verify operational documentation is complete, accurate, and compliant with customer and regulatory requirements.
• Support training and onboarding of new Flight Administrators and operational support staff.
• Maintain customer records, service specifications, and account documentation.
• Assist with audit preparation and customer compliance reviews.
• Monitor inventory requirements and equipment availability for assigned airline accounts.
• Partner with Inventory, Purchasing, and Operations teams to ensure product availability and service continuity.
• Ensure products, equipment, and service items meet customer specifications and quality standards.
• Escalate inventory shortages, quality concerns, and service risks to appropriate leadership.
• Support corrective action initiatives when quality or service issues occur.
• Address customer concerns promptly, provide effective solutions, and manage service recovery efforts.
• Collaborate with internal departments to improve operational efficiency and customer satisfaction.
• Participate in account review meetings and operational discussions.
• Provide feedback on process improvements and customer service enhancements.
• Support Commercial and Operations teams with customer presentations, service reviews, and special projects.
• Perform other duties as assigned by management.

Benefits

• Full-time employees are eligible for a 401(k).
• Healthcare benefits, including medical, dental, and vision, for eligible full-time employees.
• Complimentary breakfast, lunch, and dinner during the shift.
• Mentoring and professional development opportunities.
• Volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED