Air Support Representative

Crossroads Courier • Saint Louis, MO

1d • Onsite

About The Position

We are seeking a reliable and customer-focused Air Support Representative to help ensure smooth, efficient air freight and logistics operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values delivering exceptional service to customers and operational partners. As a key member of the operations team, you will coordinate shipments from pickup through final delivery, communicate critical updates, and support day-to-day logistics scheduling and reporting.

Requirements

• High school diploma or GED
• Minimum of 2 years of customer service experience in a fast-paced or time-sensitive environment
• Valid driver’s license with a clean driving record
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to remain professional and courteous with customers, vendors, and team members
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint
• Ability to adapt quickly and learn new systems/software
• Willingness to work overtime as needed

Nice To Haves

• Bachelor’s degree
• Experience in logistics, courier, transportation, delivery, or air freight operations

Responsibilities

• Deliver exceptional customer service via phone and email to internal and external customers
• Coordinate, book, and monitor air freight shipments from initiation through delivery
• Enter and organize daily flight schedules and operational assignments
• Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance
• Process customer orders accurately and efficiently
• Communicate shipment updates, delays, alerts, and status changes proactively
• Escalate operational issues and service concerns to leadership as needed
• Prepare and maintain weekly operational reports using Microsoft Excel
• Troubleshoot airline and shipment issues, making real-time adjustments when necessary
• Support additional operational duties as assigned
• Assist with deliveries when operational needs require

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation and sick time)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED