Global Air Support Coordinator

G Adventures•Toronto, ON

4d•CA$41,000 - CA$52,500

About The Position

The Air Coordinator is responsible for managing global air services operations, including ticketing, exchanges, refunds, and schedule changes, while ensuring timely and accurate processing. This role supports Sales and Private Group teams to grow air attachment and acts as the primary liaison with regional airline partners. It also ensures compliance with airline policies, supports after-hours emergency services, and contributes to operational efficiency through vendor collaboration, process optimization, and interdepartmental teamwork.

Requirements

Minimum 1-year experience in a fast-paced customer service and travel sales environment.
Prior experience and advanced technical skills using the Amadeus Cryptic system (specifically managing PNRs, Fares, Ticketing, Exchanges, and Refunds across BSP/ARC).
Confident using Microsoft Office (Word, Excel), Google Workspace (Gmail/Drive), and a proven ability to learn new internal booking software quickly.
Customer-service focused (both internal and external) with excellent written and verbal communication skills in English.
A self-motivator who excels at multi-tasking and prioritizing duties in a highly organized manner with sharp attention to detail.
Comfortable managing the occasional mental fatigue that comes with handling high-intensity, time-sensitive tasks like major airline schedule changes or urgent, last-minute passenger disruptions.

Responsibilities

Action all global air services and support, including ticketing, exchanges/re-issues, schedule changes, and refunds.
Ensure all tickets due are processed and issued daily, while responding to all internal and external emails in a timely manner.
Stay fully informed of all changing airline rules and regulations, ensuring proactive follow-up with airlines on authorizations and problem file solutions.
Assist the Inside Sales team with developing a culture and confidence in selling flights alongside our tours to help drive attachment rates.
Act as the primary point of contact for all G Air matters, including our Internal Booking Engine and any air project-related developments.
Work according to the standard local office work schedule with occasional after-hours/weekend emergency support to handle urgent, last-minute passenger changes and maintain continuous operation outside of regular hours.