Air Logistics Controller

Worldwide Flight Services, Inc. • Austin, TX

10d

About The Position

Controllers serve as the central clearing house for data and information for the local operation and the customer. The role requires consistent, professional communication with warehouse operations, ramp operations, third-party trucking providers, and the customer through phone calls and updates in the customer’s proprietary computer system. The successful candidate will be a subject matter expert in the customer’s standard work manual and use it to guide required communications, including notices of flight or linehaul delays, operational escalations, and consumable inventories.

Requirements

• Two years of data-entry experience.
• High school diploma, GED, or international equivalent.
• Ability to professionally handle inbound and outbound calls.
• Ability to work under pressure and adapt to constant changes in procedures.
• Willingness to work overtime when needed.
• Detail-oriented with exceptional communication skills.
• Ability to lift up to 50 lbs.
• Ability to sit for prolonged periods and stand and walk for long periods.
• Ability to work in stressful conditions and under pressure.
• Ability to work in seasonal and adverse weather conditions for extended periods.
• Ability to work rotating shifts, including weekends, holidays, and days off.

Nice To Haves

• Good customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Warehouse experience.
• Gross words per minute typing speed of 35 or higher.

Responsibilities

• Maintain inbound and outbound truck activity logs.
• Professionally handle inbound and outbound calls.
• Monitor inbound and outbound flights.
• Adapt to changing procedures.
• Create and send reports on time, keeping relevant parties in the loop.
• Work as part of a team and follow instructions.
• Work under pressure.
• Use knowledge of the Amazon Logistics System.
• Be willing to work and train in all aspects of the operation.
• Perform additional tasks or job assignments assigned by management.

Benefits

• DailyPay app access to earned pay in advance.
• On-the-spot awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full-time and part-time employees.
• Travel discounts, pet insurance, and discount shopping through WFS Employee Extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED