Air Logistics Controller (TOL)

Worldwide Flight Services, Inc.•Toledo, OH

10d

About The Position

Air Logistics Controllers serve as the central clearing house for data and information shared by the local operation and the customer. The Controller communicates professionally and consistently with warehouse operations, ramp operations, third-party trucking providers, and the customer by phone and through updates in the customer’s proprietary computer system. The successful candidate will be a subject matter expert in the customer’s standard work manual and use it to guide required communications, including notices of flight or linehaul delays, operational escalations, and consumable inventories. The role requires adapting to changing procedures, working under pressure, and being willing to work and train in all aspects of the operation.

Requirements

Two years of experience in data entry.
High school diploma, GED, or international equivalent.
Knowledge of the Amazon Logistics System.
Ability to handle inbound and outbound calls professionally.
Ability to work under pressure and adapt to constant changes in procedures.
Willingness to work overtime when needed.
Detail-oriented with exceptional communication skills.
Ability to follow instructions.
Willingness to work and be trained in all aspects of the operation.
Ability to lift 50 to 70 pounds.
Ability to work in inclement weather.
Ability to work weekends and holidays.

Nice To Haves

Good customer service skills.
Proficiency in Microsoft Office, especially Excel.
Warehouse experience.
Typing speed of 35 or more words per minute.

Responsibilities

Maintain inbound and outbound truck activity logs.
Professionally handle inbound and outbound calls.
Monitor inbound and outbound flights.
Adapt to constant changes in procedures.
Create and send reports on time, keeping relevant parties in the loop.
Work as part of a team and follow instructions.
Work under pressure and be willing to work and be trained in all aspects of the operation.
Complete additional tasks or job assignments assigned by management.
Communicate with warehouse operations, ramp operations, third-party trucking providers, and the customer.
Use the customer’s standard work manual to guide communications, including notices of flight or linehaul delays, operational escalations, and consumable inventories.
Update the customer’s proprietary computer system.