AI Website Manager

WellnessLiving•Vaughan, ON

11d•$70,000 - $90,000•Hybrid

About The Position

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. We are deeply committed to putting our customers first and foster a culture that values high performance, adaptability, and accountability. Our team is driven by four core values: Customer First, Excellence, Accountability, and Adaptability. WellnessLiving is seeking an AI Website Manager to join the Presence Websites team, which is dedicated to transforming customer visions into functional, well-built websites. This is a hands-on role with a significant leadership component, where the manager will handle their own portfolio of customer accounts while also leading, supervising, and training other Specialists on the team. The expectation is to master the website build process personally before leading others, thereby setting the standard for quality and customer communication across the team.

Requirements

Prior management or team lead experience is required — you have supervised, trained, or mentored others in a professional setting and can lead a small team by example
AI-centric mindset: you default to AI-first thinking and are comfortable building in an environment where the tooling evolves quickly
Hands-on experience building websites using AI-assisted development tools
Clear, professional written communication skills, particularly in a customer-facing context
Strong personal organization: you manage your own queue, hit your deadlines, and flag problems early
Experience with AI-assisted development tools such as Claude Code or similar environments
Background in customer success, digital agency work, or SaaS onboarding
Familiarity with project management tools such as Asana or Jira

Nice To Haves

Experience in the health, wellness, or fitness software space would be an asset

Responsibilities

Manage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologies
Participate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build begins
Translate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the process
Iterate on builds based on customer feedback, balancing responsiveness with scope discipline
Keep your account queue organized and up to date so nothing slips and deadlines are met consistently
Own end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stage
Lead structured touchpoints at key milestones — intake, mid-build review, and pre-launch walkthrough — so customers always know where their project stands and what comes next
Send timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockers
Handle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong moment
Escalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compound
Lead by example: demonstrate the full build and customer communication process at a high level so team members have a clear model to follow
Supervise and mentor other Specialists on the team, ensuring they are performing the customer-facing and build functions to the expected standard
Onboard and train new team members on our AI-assisted workflow, communication standards, and delivery process
Hold the team accountable to quality and consistency, identifying gaps in individual performance and coaching proactively
Establish and document communication standards for the team, including message templates, update cadences, and tone guidelines, so every customer receives a consistently excellent experience regardless of who is handling their account
Define and champion follow-up protocols: when to reach out, what to say at each project stage, and how to re-engage customers who go quiet, turning these into repeatable, team-wide habits
Build and maintain usability and QA checklists that the team applies consistently before every handoff and launch, raising the baseline quality of every website we deliver
Actively share what's working in your own customer workflows, contributing to a growing library of team best practices that other Specialists can adopt and build on
Participate in retrospectives and process reviews, identifying gaps in our delivery or communication standards and proposing concrete improvements that make the whole team better
Work within our AI-assisted code workflow, using AI tooling to build efficiently and at pace
Bring an AI-first mindset to your daily work, actively looking for ways to use emerging tools to do the job better
Contribute to team process discussions, sharing what is working and flagging where the workflow can improve