AI Website Specialist

WellnessLiving•Vaughan, ON

11d•Hybrid

About The Position

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality with our mission-critical software. We support millions of clients globally in their wellness journeys, driven by a deep commitment to putting our customers first. Our culture values high performance, adaptability, and accountability. We are looking for an AI Website Specialist to join our Presence Websites team, dedicated to transforming customer visions into functional, well-built websites. This hands-on role involves managing a portfolio of customer accounts and collaborating with other Specialists. Our team is guided by four core values: Customer First (obsession with customer happiness), Excellence (commitment to exceptional execution), Accountability (ownership of decisions and outcomes), and Adaptability (malleability and purposeful evolution).

Requirements

AI-centric mindset: you default to AI-first thinking and are comfortable building in an environment where the tooling evolves quickly
Hands-on experience building websites using AI-assisted development tools
Clear, professional written communication skills, particularly in a customer-facing context
Strong personal organization: you manage your own queue, hit your deadlines, and flag problems early
Experience with AI-assisted development tools such as Claude Code or similar environments
Background in customer success, digital agency work, or SaaS onboarding
Familiarity with project management tools such as Asana or Jira

Nice To Haves

Experience in the health, wellness, or fitness software space would be an asset

Responsibilities

Manage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologies
Participate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build begins
Translate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the process
Iterate on builds based on customer feedback, balancing responsiveness with scope discipline
Keep your account queue organized and up to date so nothing slips and deadlines are met consistently
Actively share what's working in your own customer workflows, contributing to a growing library of team best practices that other Specialists can adopt and build on
Own end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stage
Lead structured touchpoints at key milestones — intake, mid-build review, and pre-launch walkthrough — so customers always know where their project stands and what comes next
Send timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockers
Handle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong moment
Escalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compound
Work within our AI-assisted code workflow, using AI tooling to build efficiently and at pace
Bring an AI-first mindset to your daily work, actively looking for ways to use emerging tools to do the job better
Contribute to team process discussions, sharing what is working and flagging where the workflow can improve