Summer 2027 AI Strategist Internship

T-Mobile • Bellevue, WA

1d

About The Position

T-Mobile is hiring an AI Strategist Intern for an 11-week paid learning experience. The intern will join the team shaping T-Mobile’s AI-powered customer experience, including IntentCX, virtual assistants, and voice and chat bots. The team builds AI experiences for 100 million customers and serves 100,000 users a day. The role involves hands-on work writing and testing prompts, reviewing results with product owners and engineers, and sharing findings with the team. Interns receive training, mentorship, opportunities to build relationships with colleagues and leaders, and real projects with the potential to affect customer experience. At the end of the internship, the intern will present their prompt strategy and results to leadership.

Requirements

• Hands-on experience prompting large language models such as Claude, ChatGPT, or Copilot through coursework, projects, or prior roles.
• Strong written communication skills, attention to detail, and ability to write clear, precise instructions.
• Analytical mindset and comfort evaluating outputs and iterating based on data.
• Curiosity, urgency, and a desire to learn quickly and build a career in consumer AI.
• At least 18 years of age.
• Legally authorized to work in the United States now and in the future.
• Must have one or more courses remaining in a bachelor's or graduate degree program after the internship.

Nice To Haves

• Familiarity with few-shot examples, chain-of-thought, and system prompts.
• Experience with Excel, SQL, or Agile tools such as Jira.

Responsibilities

• Design, write, test, and iterate on prompts for conversational AI use cases, including chat and voice bots.
• Build and maintain a documented prompt library with versioning, best practices, and results.
• Evaluate prompt performance through structured testing and side-by-side comparisons, and recommend improvements to accuracy, tone, and containment.
• Create prompts and workflows to support team research, documentation, and analysis.
• Partner with product, engineering, and business stakeholders to translate requirements into effective AI behavior.
• Present prompt strategy and results to leadership.

Benefits

• Paid 11-week internship.
• Mentorship and hands-on training.
• Relocation assistance for program participants who reside more than 50 miles from the internship location.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern