AI Product Owner – Microsoft Copilot & Anthropic Claude

MassMutual•Springfield, MA

1d•Hybrid

About The Position

MassMutual is hiring an AI Product Owner to take single-point accountability for the strategy, roadmap, licensing, adoption, vendor relationships, and cost management of its enterprise Microsoft Copilot and Anthropic Claude platforms. The role will set guidance on which platform best fits different users and use cases, reduce unnecessary overlap, and connect AI spending to measurable business value. It is a highly visible position at a pivotal time for MassMutual, as generative and agentic AI transform the company and its industry. As part of the AI Enablement Team within Research & Development, the AI Product Owner will work with the Director of AI Enablement, the Technical Enablement Lead, AI Governance, Human Resources, Communications, Corporate Finance, Data Science & AI Engineering, and business leaders. The role leads diverse, matrixed teams to deliver products and solutions within budget and time constraints, resolves key issues and decisions independently and with management, and coaches and mentors others. The position owns the integrated AI productivity strategy and roadmap across Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and Anthropic Claude offerings. It translates business needs and user feedback into a unified backlog, requirements, user stories, and acceptance criteria; guides pilots and platform capabilities based on evidence of value, risk, and cost; and drives adoption through training, onboarding, office hours, support, and discoverable catalogs of agents, skills, plugins, and connectors. It also defines adoption and value metrics and partners with Program Management and Corporate Finance on license and consumption tracking, forecasting, and cost optimization. This is a full-time hybrid position based in Springfield, Massachusetts, with three onsite days per week. The posted salary range is $134,400–$176,400, with incentive and bonus opportunities.

Requirements

At least 8 years of experience in product management, product ownership, or enterprise platform ownership, including at least 2 years owning or delivering generative AI products or solutions.
Bachelor’s degree.
At least 2 years of experience with Microsoft 365 Copilot and Copilot Studio, including working knowledge of agents, connectors, and Microsoft 365 administration and licensing controls; or at least 2 years with Anthropic Claude, including Claude Chat, Projects, Skills, and connectors, with working knowledge of Claude Code.
At least 4 years of experience owning product roadmaps, backlogs, and release planning in an agile environment.
At least 2 years of experience and knowledge of LLM capabilities, limitations, prompt engineering, and evaluation techniques.
At least 4 years of experience driving technology adoption through training, communications, champion networks, and change management.
At least 4 years of experience managing strategic vendor relationships and influencing vendor product roadmaps.

Nice To Haves

Product ownership certifications, such as Certified Scrum Product Owner or SAFe POPM, or relevant Microsoft certifications, such as Microsoft 365 or Copilot credentials.
A bachelor’s degree in Computer Science, Engineering, or an analytical field such as Economics or Mathematics.
Experience with Copilot Studio agent building, Claude Code, Model Context Protocol (MCP), Claude skills and plugins, or other agentic AI frameworks.
Experience administering enterprise AI platforms, including managing agent, plugin, skill, or connector catalogs at scale.
Experience running a multi-vendor AI strategy or rationalizing overlapping enterprise tools.
Experience with FinOps or consumption-based cost management for cloud or AI services.
Experience administering or governing enterprise SaaS platforms, including access models, license management, identity integration (SSO/SCIM), and usage analytics.
Familiarity with Responsible AI, model risk, and AI governance concepts.
Experience in the life insurance or broader financial services industry.
Ability to break down problems in a structured manner, analyze complex data, prioritize analyses, and identify important insights and implications.
Outstanding communication skills and the ability to build enduring, trust-based, high-impact relationships with clients and colleagues.
A resilient and adaptable approach, with judgment to balance process compliance and broader business objectives.
An outcome-oriented approach and ability to shift between technical details and the big picture.
Strong leadership skills and the ability to influence without authority.

Responsibilities

Own the integrated AI productivity strategy and roadmap for Microsoft Copilot and Anthropic Claude, deciding which capabilities to pilot, scale, integrate, rationalize, or retire based on value, risk, and cost.
Set guidance on which platform fits each persona and use case, and maintain a unified AI productivity backlog that turns business needs and user feedback into requirements, user stories, and acceptance criteria.
Drive adoption with AI Enablement Consultants, Human Resources, and the Technical Enablement Lead through training, onboarding, office hours, and support.
Develop and maintain well-governed, discoverable catalogs of Copilot agents and Claude skills, plugins, and connectors.
Lead pilots with clear entry and exit criteria and develop successful pilots into sustainable services.
Define adoption and value metrics across both platforms, including access, activation, sustained usage, proficiency, and business impact.
Partner with Program Management and Corporate Finance on FinOps, tracking license and consumption costs, forecasting spend, and optimizing cost against value.
Lead diverse, matrixed teams to deliver products and solutions within budget and time constraints.
Work independently and with management to resolve key issues and critical decisions.
Communicate clearly and persuasively, collaborate across the organization to move leaders to action, and coach and mentor others.