AI Product Operations Specialist - Freelance, Remote

Magic, Inc

28d•$7•Remote

About The Position

About the Client The hiring manager is the Head of Engineering, who partners closely with product team and iterate quickly on emerging LLM workflows. The culture values autonomy, candor, and high standards in a startup-paced environment. Why does this role exist? This role exists to serve as a highly autonomous right hand to the Head of Engineering, operating and stress-testing experimental AI tools while closing the feedback loop between users and the engineering/product teams. By proactively finding breakages, documenting issues, and prioritizing work across a 30+ person team, this role accelerates engineering velocity and product quality. It ensures the organization can scale experimentation, reduce failures in production, and maintain tight operational rhythms without relying on rigid SOPs.

Requirements

Demonstrated technical mindset with strong AI tool fluency (e.g., ChatGPT, LLM workflows) or a programming background
Proven experience in product operations, QA/Testing, technical support, or similar role working closely with engineers
Exceptional written communication for clear, structured bug reports and product feedback
Comfortable operating independently in ambiguous, fast-paced environments with minimal SOPs
Availability to work 40 hours/week, Monday–Friday, 9:00 am–5:00 pm Eastern Time (may shift slightly earlier after 3–4 weeks)
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

Nice To Haves

Technical: AI tool proficiency; systems thinking; test design and execution; QA methodologies; debugging mindset; clear documentation; comfort with Shortcut (Clubhouse), GSuite, Slack, and experimental internal tools (e.g., Magic AI); familiarity with messaging tools (e.g., Messenger). Bonus: basic scripting/automation, product analytics literacy.
Operational: Task prioritization; work queue management; lightweight process design; deployment update consolidation; calendar management via AI.
Behavioral: Proactive ownership; “figure it out” mentality; high attention to detail; resilience when tools break; curiosity and growth mindset; comfort giving candid, constructive feedback; ability to work independently and collaboratively with engineers.
You love being an early power user of new AI tools, enjoy breaking things to make them better, and can translate ambiguous symptoms into actionable engineering feedback.
You thrive in uncertainty, don’t need handholding, and naturally create order and leverage through systems and process improvements.
You communicate crisply in writing, challenge assumptions respectfully, and partner well with engineers and product managers.
You want to grow at the intersection of AI operations, product testing, and systems thinking. Bonus: You’re in a LATAM timezone for strong overlap with EST, and/or you have experience in programming, product, or data analytics.

Responsibilities

AI Tool Operations & Testing
Operate, stress-test, and quality-check cutting-edge AI tools and LLM-based systems that may frequently break
Reproduce edge cases, capture logs/screens, and write clear repro steps; file/track tickets in Shortcut (Clubhouse)
Validate fixes and run smoke/regression tests before and after deployments
Product Feedback & Collaboration
Provide structured, actionable feedback to the Head of Engineering and product/engineering teams
Collect and synthesize feedback from other assistants/users; turn insights into prioritized improvements
Critique internal software and propose data-backed enhancements to workflows and UX
Technical Troubleshooting & QA
Triage broken workflows, diagnose likely failure points, and collaborate with engineers on root causes
Consolidate deployment updates and confirm changes behave as expected in production
Design lightweight test plans for ambiguous features; track outcomes and follow through to resolution
Operational Support to the Head of Engineering
Manage and organize the Head of Engineering’s to-do list; drive proactive follow-through across a 30+ person team
Maintain and optimize work queues; ensure the right priorities are surfaced at the right time
Handle calendar management via AI tools; coordinate with stakeholders as needed
Systems & Process Optimization
Build simple, scalable processes in ambiguous environments; streamline task flows and handoffs
Propose and implement improvements to reduce repeated failure modes and increase throughput
Leverage AI productivity tools to automate routine steps and create operational leverage