Director, Product Operations (Remote)

Availity

4d • Remote

About The Position

Availity is seeking a strategic and execution-oriented Director of Product Operations to build and scale operational excellence across the product organization. This leader will drive cross-functional alignment, optimize product development processes, improve planning and governance, and enable product teams to operate efficiently at scale. The ideal candidate will bring a rare blend of strategic thinking, operational excellence, and cross-functional leadership to help scale how Availity’s product organization operates. This person will have the opportunity to shape planning, prioritization, governance, and execution across a complex healthcare technology environment—driving clarity, speed, and alignment at scale. The strongest candidates will thrive in ambiguity, influence at the executive level, use data to improve decision-making, and build operating models that help teams deliver better product outcomes for the market. Sponsorship, in any form, is not available for this position.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.
• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related functions.
• 3+ years of people leadership experience managing high-performing teams.
• Strong understanding of product development methodologies including Agile, Scrum, and Lean practices.
• Proven experience implementing operational processes and scaling cross-functional organizations.
• Advanced analytical and problem-solving skills with experience using data visualization and reporting tools.
• Excellent communication, facilitation, and executive stakeholder management skills.
• Experience with product management and collaboration tools such as Jira, Aha!, Productboard, Confluence, Asana, or similar platforms.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Experience supporting SaaS, technology, or digital product organizations.
• Familiarity with OKRs, product analytics, and customer feedback systems.
• Experience leading organizational change initiatives or PMO transformations.
• Strong financial, forecasting, and resource planning capabilities.
• Must be able to use a camera for all virtual meetings.

Nice To Haves

• Healthcare Technology and/or Technology experience
• Proven track record in influencing decisions, surface risks, and driving alignment across competing priorities
• Ability to scale in a high-growth environment

Responsibilities

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement.
• Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing.
• Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews.
• Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs.
• Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence.
• Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews.
• Leading tooling and systems strategy for product management platforms, workflows, and documentation standards.
• Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency.
• Identifying operational bottlenecks and implement continuous improvement initiatives across teams.
• Supporting strategic initiatives including organizational scaling, change management, and process transformation.
• Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement.

Benefits

• Competitive salary
• Bonus structure
• Generous HSA company contribution
• Healthcare
• Vision
• Dental benefits
• 401k match program
• Unlimited PTO for salaried associates
• 9 paid holidays
• Reimbursement for gym memberships, participation in racing events, weight management programs (up to $250/year)
• Education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents

What This Job Offers

• Job Type: Full-time
• Career Level: Director