Associate Director, Deposit Operations - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$112,700 - $193,200•Hybrid

About The Position

Optum Bank is seeking an Associate Director of Deposit Operations to provide operational leadership supporting the Bank's expanding deposit portfolio, digital banking capabilities, and strategic growth initiatives. This role translates strategic objectives into scalable operational capabilities, supports readiness for new products and services, and partners across Product, Technology, Compliance, Risk, Treasury, and Operations to drive execution, operational excellence, and regulatory compliance. The Associate Director will lead operational staff and serve as a key partner in effective day-to-day execution, process improvement, and sustainable support model development. Must reside in or near Eden Prairie, MN or Draper, UT and be available to work onsite 4 days per week.

Requirements

6+ years of progressive experience in banking operations
2+ years of experience in a supervisory or leadership role within banking operations
Experience leading operational teams, programs, cross-functional initiatives, operational readiness efforts, or process implementation in a complex, matrixed environment
Experience supporting deposit operations, account servicing, onboarding, transaction processing, reconciliations, or related banking operations
Experience designing and improving operational processes, controls, workflows
Knowledge of ACH, wire transfers, file exchanges, account maintenance, user access management, deposit account servicing, and banking regulations related to deposit operations
Solid knowledge of operational controls, operational risk management, regulatory compliance, and process governance
Proven ability to influence stakeholders, manage competing priorities, identify operational impacts, escalate risks, drive execution, and communicate effectively with business partners and senior leadership
Ability to work independently, take initiative, and lead through ambiguity in a fast-paced environment
Reside in or near Eden Prairie, MN or Draper, UT and be available to work onsite 4 days per week

Nice To Haves

Experience supporting deposit products, transaction processing, account servicing, digital banking capabilities, or related banking operations
Experience leading new product launches, platform implementations, operating model development, or large-scale operational transformation initiatives
Experience developing operating models, workforce plans, scalable support structures, operational metrics, dashboards, capacity plans, quality measures, or service-level performance frameworks
Experience with core banking platforms, CRM platforms, workflow/case management tools, servicing systems, or digital banking platforms
Experience with process mapping, procedure development, consultation, analytics, continuous improvement methodologies, and stakeholder influencing

Responsibilities

Lead implementation and execution of deposit operations initiatives in support of the Bank's core operations strategy and expanding deposit product portfolio
Provide day-to-day leadership for deposit operations activities, ensuring accuracy, timeliness, compliance, and strong service delivery
Lead operational readiness for new products, services, capabilities, customer-facing enhancements, digital banking enhancements, platform integrations, and core banking capabilities
Translate product and business requirements into scalable operational processes, procedures, controls, workflows, staffing needs, and service models
Partner cross-functionally with Product, Technology, Compliance, Risk, Treasury, and Operations stakeholders to support implementation of new capabilities, process improvement, issue resolution, and risk mitigation
Oversee key deposit operations workflows, including account servicing, onboarding support, account maintenance, transaction processing, exception handling, reconciliations, and related operational activities
Develop, maintain, and improve operational procedures, documentation, controls, governance routines, and performance measures, including quality, timeliness, productivity, inventory, issue trends, and service-level performance
Provide leadership, coaching, and development for operational team members while promoting accountability, professional growth, customer focus, risk awareness, and continuous improvement