Associate Operations Representative - Deposit Processing

Royal Bank of Canada • St. John's, NL

2d • Onsite

About The Position

The Associate Operations Representative is responsible for processing routine data entry and on-line input of transactions using a basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with an emphasis on throughput, accuracy, and production.

Requirements

• Client Focus
• Efficient and accurate data entry abilities.
• Ability to work in high volume & strict timeframe deadlines.

Nice To Haves

• Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

Responsibilities

• Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks, and activities ensuring a balanced focus on enhanced client experience.
• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures, standards, and guidelines.
• Ensures all authorities for the role are reviewed, understood, and adhered to.
• Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
• Supports a client first mindset through communication and demonstrated positive behaviors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed