AI Enablement Specialist

Kyndryl•New York, NY

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The Role AI Tool Strategy Help define criteria for selecting new tools to onboard into the AI Garage Lab Help define the right tools for the right personas at Kyndryl Community Support & Engagement Support Community Managers in building and maintaining networks of AI champions and users. Assist with planning and execution of enablement sessions, hackathons, and showcases. Coordinate communications, logistics, and follow-ups to drive engagement across stakeholder communities. Training & Enablement Delivery Support rollout of training programs, including scheduling sessions and preparing materials. Contribute to development of enablement content such as guides, demos, and quick reference materials. Facilitate select sessions (e.g., office hours, walkthroughs) under guidance from senior team members. AI@Work Program Execution (Immediate Focus) Co-lead weekly AI learning sessions including content preparation, demos, and Q&A. Maintain AI@Work knowledge hub with session replays, guides, and FAQs. Monitor and respond to community questions via channels such as Viva Engage, ensuring timely follow-up. Metrics, Data & Operations Support Manage AI tool usage data sets including collection, cleaning, and weekly refresh. Track adoption and engagement metrics and support reporting for leadership. Coordinate with IT, Security, and Admin teams on licensing, access, and issue resolution. Advanced Enablement & Scale (Longer-Term) Support development of AI enablement playbooks and repeatable learning assets. Guide advanced users to appropriate tools, environments, and governance guardrails under leadership direction. Help scale knowledge and best practices across the organization.

Requirements

1–3 years experience in enablement, communications, program coordination, or related roles.
Exposure to AI productivity tools such as Microsoft 365 Copilot preferred.
Strong organizational, coordination, and communication skills.
Ability to work collaboratively with senior stakeholders and across cross-functional teams.
Bachelor’s degree in Communications, Business, Learning & Development, or related field (or equivalent experience).

Nice To Haves

Familiarity with Microsoft 365, Teams, SharePoint, or Power Platform.
Experience supporting internal training sessions, communications, or events.
Basic understanding of AI tools, digital adoption, or change enablement concepts.
Interest in AI, emerging technologies, and workplace productivity.

Responsibilities

Help define criteria for selecting new tools to onboard into the AI Garage Lab
Help define the right tools for the right personas at Kyndryl
Support Community Managers in building and maintaining networks of AI champions and users.
Assist with planning and execution of enablement sessions, hackathons, and showcases.
Coordinate communications, logistics, and follow-ups to drive engagement across stakeholder communities.
Support rollout of training programs, including scheduling sessions and preparing materials.
Contribute to development of enablement content such as guides, demos, and quick reference materials.
Facilitate select sessions (e.g., office hours, walkthroughs) under guidance from senior team members.
Co-lead weekly AI learning sessions including content preparation, demos, and Q&A.
Maintain AI@Work knowledge hub with session replays, guides, and FAQs.
Monitor and respond to community questions via channels such as Viva Engage, ensuring timely follow-up.
Manage AI tool usage data sets including collection, cleaning, and weekly refresh.
Track adoption and engagement metrics and support reporting for leadership.
Coordinate with IT, Security, and Admin teams on licensing, access, and issue resolution.
Support development of AI enablement playbooks and repeatable learning assets.
Guide advanced users to appropriate tools, environments, and governance guardrails under leadership direction.
Help scale knowledge and best practices across the organization.