AI Enablement Coordinator

master-TMS•Toronto, ON

2d•CA$80,000 - CA$90,000•Hybrid

About The Position

We are looking for an AI Enablement Coordinator to support the global adoption of new AI solutions, tools, and technology-enabled processes across the consulting business at Simon-Kucher. Reporting to the Global Director, Change and AI Enablement, this role sits within the Global Transformation Office and ensures that our consulting teams understand and benefit from our technology initiatives, such as advanced ChatGPT functionalities, AI agents, Knowledge Management systems, and related new ways of working. This role will support firm-wide change and communications activities, help drive AI skill building, operationally assist the global network of change champions, help measure adoption, impact, and value creation, and prepare reporting materials. The ideal candidate combines strong communication and organizational skills with strong digital fluency, user-centric thinking, an appetite for learning, and a keen interest in AI and technology. This position will be located in Simon-Kucher’s Toronto office with a minimum expectation of two days in office each week.

Requirements

3+ years of experience in internal communications, change, training coordination, project coordination, PMO, or program support.
Bachelor’s degree is required, preferably in communications, business, psychology, HR, marketing, or related field.
Outstanding written and oral communication skills.
Highly organized, pragmatic, and execution-focused, with the ability to manage multiple priorities simultaneously.
Strong numeric thinking and confidence working with adoption data, survey results, and usage metrics.
Fluency using ChatGPT or other AI-supported writing and analysis tools, with the ability to apply them responsibly to draft, review, and align internal communications, and to help enable others through structured prompts or simple AI-based assistance (e.g., custom GPTs) that reinforce consistent messaging and strategic coherence.
Experience with a variety of AI tools (Claude, Synthesia, Copilot, Hubspot, Whispr).
Strong digital collaboration skills and strong PowerPoint and Excel skills are required.
Experience using intranet platforms, MS Teams and SharePoint, including building and updating simple SP microsites.

Nice To Haves

Experience in consulting, professional services, or another fast-paced multi-cultural business environment.
Experience supporting AI, digital, Knowledge Management, or technology-enabled change initiatives.
UX and survey tools is a plus

Responsibilities

In collaboration with communications manager and graphics team, support internal adoption campaigns for new AI tools, features, and technology-enabled processes across the consulting business. Co-create and coordinate clear, practical communication materials such as announcements, updates, FAQs, presentation materials, infographics, promotional videos and build simple SharePoint microsites.
Help translate AI initiatives into relevant messages for consulting audiences, with a clear focus on practical value, and day-to-day application. Tailor messaging to different internal audiences.
Ensure communication materials are well-structured, audience-appropriate, and aligned across channels.
Test new AI tools and features from the perspective of a consultant and capture practical user feedback to support pilot coordination for new tools and functionalities, test productivity-enhancing use cases.
Identify usability issues, unclear user journeys, and adoption barriers early, and help channel feedback to the right teams.
Improve launch readiness by ensuring user-facing materials reflect real day-to-day consulting needs.
Maintain prompt libraries and other practical enablement materials to support AI adoption for the consulting business.
Coordinate demos and training sessions and support preparation of materials and follow-up actions.
Collect use cases, learning needs, and user questions to help improve training content by working closely with Learning and Skills Development to keep AI related training materials up to date.
Support tracking of adoption and engagement metrics for AI tools and features across the consulting business, work with usage data, survey results, training participation data, and selected business impact signals such as time saved and quality improvement.
Help identify patterns, gaps, and priority areas for further communication or enablement support.
Contribute to structured monitoring of tool adoption and user engagement.
Collect feedback from users and stakeholders to support adoption reporting.
Provide logistical and analytical support for reporting to sector and office leaders.
Help prepare tables, infographics, and presentation materials for reporting updates, ensure reporting inputs are accurate, clearly structured, and easy to use for leadership discussions.
Support the operations of the change champions’ network.
Coordinate distribution of ready-to-use materials, answer questions, and redirect technical or more complex issues to the right teams.
Facilitate drop-ins and help maintain effective communication with the network.