AI & Business Operations Intern

Hear.com US • Miami, FL

7d • Onsite

About The Position

hear.com is seeking a curious, analytical, and tech-savvy intern to work with its Customer Experience leadership team in Miami. The intern will explore how artificial intelligence, automation, and data can improve business operations and customer care. The role includes developing AI-powered workflows, building dashboards, improving digital support tools, and analyzing customer interactions. The intern will own meaningful projects from concept through implementation, work across teams, and gain practical experience with AI in day-to-day business operations.

Projects may evolve with business priorities and include supporting AI solutions across chat, email, voice, and internal workflows; analyzing customer interactions, operational metrics, and processes; developing dashboards, support portals, and knowledge resources; gathering insights from customer feedback, interviews, and interaction recordings; and testing emerging technologies. The role is based on-site in Miami, Florida. Full-time is preferred, with some flexibility for schooling, and compensation is $24 per hour.

Requirements

• Currently pursuing a master's degree or an advanced university qualification in a relevant field; diverse academic backgrounds are welcome, including business, engineering, technology, data analytics, and social sciences.
• Genuine interest in AI, automation, emerging technologies, and their application to business operations.
• Some hands-on experience experimenting with AI tools such as ChatGPT, Claude, or similar platforms, through coursework, personal projects, or previous experience.
• Strong analytical and problem-solving skills, including the ability to interpret information, recognize patterns, and communicate findings clearly.
• Working knowledge of Excel or similar data analysis tools.
• Proactive approach, comfort asking questions and taking initiative, and ability to find solutions when the path forward is not clearly defined.

Nice To Haves

• Experience building dashboards or reports using Power BI or similar tools.
• Experience creating automations, AI workflows, or personal projects using AI tools.
• Experience working with structured data, including JSON files.
• Experience with website content management, digital platforms, or knowledge management systems.
• Experience in data analysis, process improvement, or project management.

Responsibilities

• Support the development and improvement of AI-powered solutions across customer support channels, including chat, email, voice, and internal workflows.
• Analyze customer interactions, operational metrics, and business processes to identify trends and opportunities for improvement.
• Help develop dashboards, support portals, knowledge resources, and other digital tools.
• Own one or two initiatives from problem definition and solution development through implementation and results measurement.
• Review customer feedback, interviews, and interaction recordings to identify service improvement opportunities.
• Collaborate with Customer Support leaders and technical teams to understand how systems, data, and business operations connect.
• Experiment with new technologies, evaluate their effectiveness, and help turn promising ideas into practical solutions.

Benefits

• Real ownership of meaningful projects with measurable outcomes.
• Hands-on experience with emerging AI technologies in business operations.
• Exposure to leadership and business decision-making.
• Business and technical development in operations, systems, and data-driven improvement.
• Practical career skills in project management, analytical thinking, communication, and cross-functional collaboration.
• Supportive, collaborative culture that values curiosity, initiative, and fresh perspectives.

What This Job Offers

• Career Level: Intern