Business Operations Intern

Buffalo Sabres • City of Rochester, NY

12h

About The Position

The Business Operations Intern supports multiple departments within the Rochester Americans organization through gameday responsibilities and office-based assignments. Reporting to the Director of Game Presentation, the intern helps enhance the fan experience at home games and assists with projects and initiatives across Ticket Operations, Marketing, Business Development, Public & Community Relations, Game Presentation & Operations, and Creative Services.

The role provides hands-on experience in professional sports business operations through event execution, administrative responsibilities, fan engagement, and special projects. During home games, the intern frequently serves as a member of the Amerks Game Presentation promotional team while also supporting other departments as organizational needs require. This is a part-time, temporary position for the 2026–2027 season, paying $16.00 an hour.

Requirements

• Be at least 18 years of age.
• Be pursuing a higher education degree: associate, bachelor's, or master's.
• Attend all home games and special events for the entire Amerks season.
• Be able to work office hours Monday through Friday as needed.
• Be able to work non-traditional hours, including nights, weekends, and holidays, as needed.
• Have strong communication skills.
• Be flexible and adaptive in a fast-paced environment.
• Have critical-thinking and problem-solving skills.
• Be able to work well independently and within a team.
• Be organized and detail-oriented.
• Have a high-energy personality and confidence to encourage others to get loud, chant, and have fun.
• Be able to lift and move boxes weighing up to 20 pounds.

Responsibilities

• Assist with implementing and executing in-arena game presentation activities, including promotions on and off the ice, anthems, color guard, pre- and post-game ceremonies, intermission entertainment, handouts, and mascot duties for the Rochester Americans and special events.
• Serve as an Amerks ambassador at all home games.
• Energize and engage fans through in-game entertainment, chants, cheers, and interactions with fans of all ages.
• Greet members and guests as they enter the arena and thank them as they exit.
• Work with a team to execute game-day elements of Rochester Americans Game Presentation strategies and promotions.
• Participate in pre-game preparation, in-game implementation, and post-game duties to complete assigned tasks.
• Participate in fan interaction with and without the team mascot.
• Answer fans' questions accurately and professionally to enhance their experience.
• Assist other departments with game-day initiatives as assigned.
• Promote a positive fan experience and work as part of a creative team.
• Assist with other Amerks initiatives, promotions, events, and programs in and out of the arena when necessary.
• Maintain utmost confidentiality.
• Perform other duties as assigned.

Benefits

• Monthly professional development workshops focused on department overviews, workplace skills, and industry insights.
• Mentorship program with the option to be paired with an organizational mentor for guidance and professional support throughout the internship.
• Job-shadowing opportunities across departments to gain exposure to different roles and career paths.
• Career preparation resources, including resume reviews and mock interviews.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed