AI & Business Operations Intern

Hear.com • Miami, FL

6d • Onsite

About The Position

hear.com is seeking a curious, analytical, and tech-savvy intern to work with its Customer Experience leadership team in Miami. The role focuses on exploring how artificial intelligence, automation, and data can improve business operations and customer care. The intern will develop or improve AI-powered workflows, build dashboards and digital tools, analyze customer interactions and operational data, and take ownership of one or two projects from concept through implementation and results measurement. Projects may involve chat, email, voice, internal workflows, customer feedback, interviews, and interaction recordings. The intern will collaborate with Customer Support leaders and technical teams and test emerging technologies to turn useful ideas into practical solutions.

This is an on-site internship in Miami, Florida. The schedule is full-time preferred, with some flexibility for schooling, and compensation is $24 per hour. The internship offers project ownership, hands-on AI experience, leadership exposure, business and technical development, practical career skills, and a supportive, collaborative environment. hear.com is an Equal Opportunity Employer committed to an inclusive workplace.

Requirements

• Currently pursuing a master's degree or an advanced university qualification in a relevant field; diverse academic backgrounds are welcomed, including business, engineering, technology, data analytics, and social sciences.
• Genuine interest in AI, automation, emerging technologies, and improving business operations.
• Some hands-on experience experimenting with AI tools such as ChatGPT, Claude, or similar platforms, through coursework, personal projects, or previous experience.
• Strong analytical and problem-solving skills, including the ability to interpret information, recognize patterns, and communicate findings clearly.
• Working knowledge of Excel or similar data analysis tools.
• Proactive mindset; comfortable asking questions, taking initiative, and finding solutions when the path forward is not clearly defined.

Nice To Haves

• Experience building dashboards or reports using Power BI or similar tools.
• Experience creating automations, AI workflows, or personal projects using AI tools.
• Experience working with structured data, including JSON files.
• Experience with website content management, digital platforms, or knowledge management systems.
• Experience in data analysis, process improvement, or project management.

Responsibilities

• Support the development and improvement of AI-powered solutions across customer support channels, including chat, email, voice, and internal workflows.
• Analyze customer interactions, operational metrics, and business processes to identify trends, opportunities, and areas for improvement.
• Help develop dashboards, support portals, knowledge resources, and other digital tools.
• Own one or two key initiatives from problem definition and solution development through implementation and measurement of results.
• Use customer feedback, interviews, and interaction recordings to identify opportunities to improve services.
• Collaborate with Customer Support leaders and technical teams to understand connections among systems, data, and business operations.
• Experiment with new technologies, evaluate their effectiveness, and help turn promising ideas into practical solutions.

Benefits

• Real ownership of meaningful projects with measurable outcomes.
• Hands-on experience with AI in real business operations.
• Exposure to leadership and business decision-making.
• Business and technical development.
• Practical career skills in project management, analytical thinking, communication, and cross-functional collaboration.
• A supportive, collaborative team culture that values curiosity, initiative, and fresh perspectives.
• Compensation of $24 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern