Agronomy Account Relationship Manager- Ag retail sales (ARM)

Keystone Cooperative•West Point, IN

12d

About The Position

The Agronomy Account Relationship Manager communicates the value Keystone brings to customers and ensures that value is delivered and realized. The role supports Keystone’s promise to be the farmer’s trusted business partner and serves as a primary resource for customers on current and future technologies through Keystone’s Elite AGx and Connect platform. The position builds a detailed understanding of assigned customers’ goals, strategies, and business practices; recommends solutions suited to their needs; and develops and reviews Customer Account Plans. It sells Keystone products and services, works toward account sales and profitability goals, maintains account records, and coordinates with internal teams to support customer service and account development. The role requires relevant agricultural sales experience, knowledge of crop production, strong communication and analytical skills, and a willingness to work the hours necessary and travel as needed.

Requirements

1–3 years of relevant agricultural sales experience.
Basic understanding of crop production, including basic agronomics.
Strong written, verbal, and interpersonal communication skills, including the ability to build and maintain successful business relationships.
Excellent organizational skills and ability to work within strict time frames despite numerous interruptions.
Ability to learn diverse product portfolios, understand margin expectations, and deliver profitability for the company and farmer-owners.
Strong analytical skills and ability to calculate information accurately.
Ability to work independently and make appropriate decisions.
Willingness to work the hours necessary to be successful and travel as needed.
Proficiency with the MS Office suite and company-specific software.
Ability to understand and use additional technological tools and resources.

Nice To Haves

Bachelor’s degree in an agricultural-related field, or a combination of education and/or experience.

Responsibilities

Build in-depth knowledge of assigned customers’ initiatives, goals, strategies, business drivers, and buying practices through regular interaction across their operations.
Use AGx, Connect, and other tools to help customers interpret information and make sound recommendations.
Ask questions to understand customer strategies and adapt Keystone’s offerings to customer goals.
Develop Customer Account Plans to meet producer objectives and targets, and review plans regularly with the Sales Lead, Regional Director, and Operational team to address account issues and provide service.
Detail, position, and sell Keystone products and services through on-farm visits, phone calls, text messages, and other customer-preferred communication formats.
Set and achieve sales volume, profit margin, and other goals for assigned accounts.
Maintain account and sales call records using Keystone Connect and Strategic Account Profile Sheets.
Communicate daily with the Location Manager and Operations about account progress, service, and potential issues or opportunities.
Coordinate with decision makers and operational staff across Grain, Agronomy, Energy, and Swine & Animal Nutrition on account developments.
Provide customer service as a primary customer contact, including resolving issues and complaints.
Develop work habits that support the organization’s go-to-market strategy and communicate strategy changes to key stakeholders.