Agronomy Account Relationship Manager- Ag retail sales (ARM)

Keystone Cooperative•West Point, IN

13d

About The Position

The Agronomy Account Relationship Manager is responsible for communicating the value Keystone brings to customers and ensuring that customers realize that value. The role supports Keystone’s promise to be the farmer’s trusted business partner and serves as a primary resource for customers regarding current and future technologies through Keystone’s Elite AGx and Connect platform. The position manages customer relationships and account plans, recommends and sells products and services, tracks sales performance, coordinates with internal teams, and provides customer service.

Requirements

1–3 years of relevant agricultural sales experience.
Basic understanding of crop production, including basic agronomics.
Strong written, verbal, and interpersonal communication skills, including the ability to build and maintain successful business relationships.
Excellent organizational skills and ability to work within strict time frames despite numerous interruptions.
Ability to learn diverse product portfolios and margin expectations and deliver profitability for the company and farmer-owners.
Strong analytical skills and ability to calculate information accurately.
Ability to work independently and make appropriate decisions.
Willingness to work the hours necessary to be successful and travel as needed.
Proficiency with Microsoft Office and company-specific software, and ability to understand and use additional technological tools and resources.

Nice To Haves

Bachelor’s degree in an agricultural-related field, or a combination of education and/or experience.

Responsibilities

Build in-depth knowledge of assigned customers’ initiatives, goals, strategies, business drivers, and buying practices through regular interaction across their operations.
Use AGx, Connect, and other tools to help customers interpret information and make sound recommendations.
Ask questions to understand customer strategies and adapt offerings to fit customer goals.
Develop Customer Account Plans to meet producer objectives and targets, and review plans regularly with the Sales Lead, Regional Director, and Operations team to address account issues and provide service.
Detail, position, and sell Keystone products and services through on-farm calls, telephone calls, text messaging, and other formats suited to customer preferences.
Set and achieve sales volume, profit margin, and other goals for assigned accounts.
Maintain account and sales call records using Keystone Connect and Strategic Account Profile Sheets.
Communicate daily with the Location Manager and Operations regarding account progress, service, and potential issues or opportunities.
Coordinate with decision-makers and operational staff across Grain, Agronomy, Energy, and Swine & Animal Nutrition on account developments.
Provide customer service, serve as a primary customer contact, and resolve customer issues and complaints.
Develop work habits that support the organization’s go-to-market strategy and adapt to and communicate strategy changes to key stakeholders.