Aging Case Aide 2 (Local Government) (Bilingual - Spanish/English)

Commonwealth of Pennsylvania • Lehigh County, PA

4d • Onsite

About The Position

Looking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment? Join the Lehigh County Area Agency on Aging (AAA) as a Bilingual Aging Case Aide 2, and assist our bilingual consumers find the support they need. This role gives you the chance to make a positive impact every day. Your work will help individuals and families make informed decisions that improve their quality of life. If you enjoy helping people and being part of a caring team, this role may be a great fit for you!

Requirements

• One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training.
• Ability to work with Microsoft software to create fliers, calendars, and spreadsheets for advertising and organizational purposes.
• Must be able to read, write, and speak in Spanish.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

Nice To Haves

• Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration.
• Proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.

Responsibilities

• Review referral sources, enter new information, and track consumer status
• Identify presenting issues, gather important details, and direct callers to proper resources
• Determine benefit eligibility and assist consumers with completing forms and applications
• Interview consumers, explain aging programs, and help families make informed choices
• Record detailed case histories, actions taken, and outcomes for all contacts
• Participate in wellness fairs and coordinate holiday gift events with partner organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed