Agent - CFS

Nippon Express USA • Long Beach, CA

7d

About The Position

Nippon Express U.S.A., Inc. (NEU), a subsidiary of Nippon Express Company, Ltd., provides international freight forwarding, logistics, transportation, warehousing, distribution, and customs services. The Agent - CFS role coordinates customer service activities with other branches and the warehouse, manages CFS storage and loading plans, and provides general business support as assigned. The position also coordinates shipping plans, truck arrangements, safety checks, carrier bookings and tracking, trailer GPS setup and inventory, and the maintenance of work profiles and vendor rate information. The role works with branch colleagues, leadership, office and warehouse personnel, customers, vendors, and outside organizations.

Requirements

• High school diploma or equivalency certificate, or significant relevant or appropriate work experience.
• Approximately 5 years of department or industry experience.
• Analytical skills and familiarity with logistics and planning concepts.
• Knowledge of international commerce, including sales and payment terms and customs regulations.
• Knowledge of a consolidator system.
• Knowledge of Department of Transportation (DOT), state, federal, and Interstate Commerce Commission (ICC) regulations.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Good verbal and written communication skills.
• Strong organization skills.
• Ability to work with customers, vendors, outside organizations, branch colleagues, leadership staff, and office and warehouse personnel.

Responsibilities

• Coordinate between customer service, other branches, and the warehouse.
• Manage CFS storage and loading plans.
• Coordinate loading and shipping plans with customer service and other branches.
• Arrange trucking companies and check applicable safety requirements.
• Record necessary information and communicate with internal and external sources to obtain information.
• Provide general business support, including tracking shipments with carriers and making carrier bookings as necessary.
• Set up GPS for each trailer and manage GPS inventory.
• Update and maintain work profiles and vendor rate information.
• Handle other job assignments as determined by the direct supervisor.
• Contribute to process improvement and effective teamwork and communication.

Benefits

• Medical, dental, and vision coverage beginning on the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED