Agent - CFS

Nippon Express USA • Long Beach, CA

9d • $21 - $25

About The Position

The Agent - CFS coordinates customer service activities, including coordination with other branches and the warehouse, and manages CFS storage and loading plans. The role also provides general business support as assigned. It involves coordinating loading and shipping plans, arranging transportation, checking safety requirements, recording information, communicating with internal and external contacts, tracking shipments with carriers, making carrier bookings, managing GPS setup and inventory for trailers, and maintaining work profiles and vendor rate information.

This position interacts with branch colleagues, leadership staff, office and warehouse personnel, customers, vendors, and outside organizations. It is predominantly sedentary office work involving sitting, typing, filing, and conversing on the phone, with or without accommodations. Management may modify duties or assign additional duties as necessary.

Requirements

• High school diploma or equivalency certificate, or significant relevant or appropriate work experience.
• Approximately 5 years of department or industry experience.
• Analytical skills and familiarity with logistics and planning concepts.
• Knowledge of international commerce, including sales and payment terms, methods, and customs regulations.
• Knowledge of a consolidator system.
• Knowledge of Department of Transportation (DOT), state, federal, and Interstate Commerce Commission (ICC) regulations.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Good verbal and written communication skills.
• Strong teamwork skills and inclination.
• Ability to listen to, provide, and receive feedback.
• Process-improvement skills.

Responsibilities

• Coordinate with customer service, other branches, and the warehouse.
• Manage CFS storage and loading plans.
• Coordinate loading and shipping plans with customer service and other branches.
• Arrange trucking companies as needed.
• Check safety requirements and record necessary information.
• Communicate with internal and external sources to obtain information.
• Provide general business support, including tracking shipments with carriers and making bookings as necessary.
• Set up GPS for each trailer and manage GPS inventory.
• Update and maintain work profiles and vendor rate information.
• Handle other assignments as determined by the direct supervisor.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED