Agent

Pinkerton•Albuquerque, NM

About The Position

The Agent performs a variety of duties depending on the assignment, which may include concierge-level, residential, campus, or event security; response services; basic driving; and investigations. The role provides security services at client locations and events, supports emergency and crisis response, and may transport the client. This is a part-time position scheduled Fridays from 8:00 AM to 5:30 PM and Saturdays from 8:00 AM to 1:30 PM. Pinkerton provides enterprise risk management services and programs designed for individual clients. The company describes integrity, vigilance, and excellence as its core values and identifies itself as an inclusive employer seeking people with diverse backgrounds, experiences, and perspectives.

Requirements

High school diploma or GED.
Law enforcement, military, and/or security experience.
PIAB Security Guard Registration Level 3 License.
New Mexico CCW or reciprocal permit.
Concierge-level customer service knowledge.
Ability to complete thorough and accurate investigations and reports.
Experience with access control systems, CCTV, and alarm monitoring.
Problem-resolution skills.
Ability to interact effectively at all levels and across diverse cultures.
Effective verbal and written communication skills.
Computer knowledge, including Microsoft Office.

Responsibilities

Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Provide concierge-level security at the client location and/or events.
Deescalate tense situations or individuals.
Write detailed incident reports following incidents, occurrences, or variances that warrant documentation.
Conduct investigations and complete investigative reports.
Oversee external campus drop-offs and pick-ups and conduct perimeter patrols, as assigned.
Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.
Transport the client to and from company locations and/or events, as assigned.
Secure the client’s residential perimeter, review CCTV, manage access controls, and respond to alarms, as assigned.
Identify and escalate equipment deficiencies or failures.
Perform other duties as assigned.