Agent Service Coordinator

The Agency•Los Angeles, CA

42d•$23 - $25•Hybrid

About The Position

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Brentwood, Venice & Manhattan Beach offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team.

Requirements

0-2 years of experience in office administration, marketing, and/or customer service.
Excellent Customer Service skills
Proficient use of Canva and basic design understanding (production level)
Must be tech-savvy and comfortable with the usage of general business software
Self-starter mindset
Ability to travel between multiple office locations as needed
An interest in client services and relationship-building
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills

Nice To Haves

Bachelor’s Degree preferred.
Real estate industry and/or luxury brand experience or strong interest is a plus
Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.

Responsibilities

Oversee general reception items, office organization, and daily office management.
Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.
Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.
Assist with in-office meetings and events, including space preparation, setup, and breakdown.
Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.
Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.
Coordinate facility management, including equipment troubleshooting, and repair coordination.
Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.
Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.
Assist agents with simple marketing requests, and in-person troubleshooting.
Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.