Agent Support Coordinator
About The Position
National Agency Support Operations is seeking a highly qualified and detail-oriented professional to support the onboarding, monitoring, and ongoing maintenance of prospective and established agency partners. The role reviews, evaluates, and resolves items related to agency applications, contracts, amendments, and maintenance requests. It also provides administrative support, coordinates cross-functional activities, communicates with internal and external stakeholders, fulfills information requests, gathers and analyzes data, prepares reports, and assists with departmental projects and initiatives.
Requirements
- Strong organizational, prioritization, and time-management skills.
- Excellent verbal and written communication abilities.
- Proficiency with Microsoft Office applications, including Excel and Word.
- Understanding of data collection, organization, and preparation for business reporting.
- Basic bookkeeping and accounting knowledge.
- Ability to work effectively both independently and within a team environment.
- Bachelor's degree preferred, or an equivalent combination of education and experience.
Nice To Haves
- Experience with or demonstrated interest in AI tools and platforms.
- High attention to detail and accuracy.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a commitment to service excellence.
Responsibilities
- Review and process new agency applications, contracts, amendments, and maintenance requests.
- Monitor and maintain agency records to ensure accuracy and compliance with company standards.
- Coordinate activities and tasks across departments to support operational objectives.
- Communicate with internal business partners and external agency contacts.
- Respond to information requests in a timely and professional manner.
- Collect, organize, and prepare data for reporting and analysis.
- Perform administrative and office support functions.
- Support department projects and other operational initiatives as assigned.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Matching 401(k) plan.
- Matching employee stock purchase plan.
- Potential bonus or commission eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
