Technical Support Agent

PAR Technology

2d•$19 - $21•Remote

About The Position

PAR Technology Corporation is seeking a career-driven, customer-focused Technical Support Agent for its Call Center team. This entry-level role is suited to someone interested in problem solving, technology, and customer support, with opportunities for career growth and internal promotion. The position is remote in the United States and reports to the Technical Support Manager. The agent provides first-level support for POS hardware and software and other PAR products, resolves operational and technical issues, and uses service management tools to log and manage incidents. The role also involves following escalation workflows, contributing to the knowledge base, completing administrative customer-service tasks, and collaborating with internal teams and third-party engineers. The agent is expected to provide service that supports customer satisfaction and use sound judgment when assessing issues and determining resolutions.

Requirements

At least 1 year of customer service experience; helpdesk experience is preferred.
Background in restaurant or call center environments.
Strong problem-solving and communication skills.
Solid typing skills and working knowledge of Windows OS.
Reliable broadband or fiber internet and access to a backup work location.
Passion for helping others and resolving technical issues.
Ability to multitask and prioritize in a fast-paced environment.
Strong team collaboration and customer relationship-building skills.
Ability to work weekends, holidays, and overtime as needed.