Agent Service Coordinator
About The Position
The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting. The Position: The Agent Services Coordinator will manage the day-to-day needs of all agents in our Brentwood, Venice & Manhattan Beach offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team.
Requirements
- 0-2 years of experience in office administration, marketing, and/or customer service.
- Excellent Customer Service skills
- Proficient use of Canva and basic design understanding (production level)
- Must be tech-savvy and comfortable with the usage of general business software
- Self-starter mindset
- Ability to travel between multiple office locations as needed
- An interest in client services and relationship-building
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Nice To Haves
- Bachelor’s Degree preferred.
- Real estate industry and/or luxury brand experience or strong interest is a plus
- Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.
Responsibilities
- Oversee general reception items, office organization, and daily office management.
- Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.
- Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.
- Assist with in-office meetings and events, including space preparation, setup, and breakdown.
- Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.
- Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.
- Coordinate facility management, including equipment troubleshooting, and repair coordination.
- Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.
- Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising.
- Execute small adjustments and quick fixes to existing marketing materials.
- Assist agents with simple marketing requests, and in-person troubleshooting.
- Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.
- Will work 4 days/week in Brentwood; 1 day/week alternating between Venice and Manhattan Beach offices
Benefits
- Paid time off
- Professional development budget
- Comprehensive health benefits
- 401(k)
- HSAs
- FSAs
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
