Agent Product Manager

Ember AI•Burlingame, CA

About The Position

Ember AI is building advanced agents to take administrative work off healthcare providers' plates, helping them get paid for the care they deliver. The company is growing rapidly and is backed by YC and Nexus Venture Partners. The founders have strong backgrounds in AI and healthcare product development. This role involves owning major areas of Ember’s AI agent platform, becoming a subject matter expert, understanding customer problems deeply, defining agent functionality, and collaborating with engineering and operations to deliver reliable products. Teams operate in fluid pods organized around specific problems, requiring close collaboration with various stakeholders.

Requirements

~2 - 4 years of product management experience and have owned meaningful product areas or complex features.
Demonstrate exceptional product judgment, structured thinking, and learning speed.
Experience taking an ambiguous problem, understand it deeply, and give a team clear direction.
Customer-oriented and want to understand how users work.
Ability to move between strategic thinking and detailed execution without losing sight of the outcome.
Analytical and comfortable using product data, customer evidence, and first-principles reasoning to make decisions.
Communicate clearly in writing and conversation and can create alignment across technical and non-technical teams.
Thrive in a fast-moving environment where teams and responsibilities flex around the most important problem.

Nice To Haves

Experience working at an early-stage or high-growth startup.
Experience with AI agents, LLM applications, automation, or other products with probabilistic behavior.
Familiarity with healthcare revenue-cycle management, claims, coding, prior authorization, denials, or payer-provider workflows.
Experience working closely with operations or customer-facing teams on complex deployments.
Comfort using SQL, analytics tools, logs, or lightweight prototypes to answer your own questions.
Experience defining product-quality metrics or evaluation frameworks.

Responsibilities

Own meaningful areas of Ember’s agent platform, from problem definition and product strategy through launch and continuous improvement.
Talk directly with customers and users to understand how their work happens today, where it breaks down, and which problems are most valuable to solve.
Translate complex workflows, customer needs, and business goals into clear product requirements, agent behavior, edge cases, and success criteria.
Partner closely with engineering to design and ship AI-native products that are useful, reliable, and trusted in real healthcare environments.
Define how agent quality should be measured, including accuracy, reliability, coverage, efficiency, adoption, and customer outcomes.
Review agent behavior, production failures, customer feedback, and product data to decide what to improve next.
Make thoughtful prioritization decisions across customer value, business impact, product quality, and engineering effort.
Help shape Ember’s broader product strategy, roadmap, and product-development practices as the company grows.
Use modern AI tools to research, prototype, analyze data, and communicate ideas more quickly.
Work alongside agent operators and other customer-facing teammates, while maintaining clear ownership of product direction and long-term product quality.