Senior Agent Product Manager

Raydar•New York, NY

7d•$175,000 - $215,000•Hybrid

About The Position

Our client is a healthcare AI company building software to support the patient journey. Its platform helps providers automate work such as phone interactions, intake, referrals, documentation, outreach, and payments, while coordinating the teams responsible for delivering care. As a Senior Agent Product Manager, you will own post-sales customer implementations from kickoff through go-live. This is an implementation leadership role, not a traditional product roadmap position: you will quarterback customer relationships, work alongside a Forward Deployed Engineer, and help healthcare organizations put AI-enabled workflows into practice.

Requirements

4-6 years of experience in consulting, implementation, or a similar post-sales customer role.
A track record of owning complex, multi-stakeholder customer deployments end to end.
Strong customer relationship skills, including confidence with senior clinical and executive stakeholders.
The ability to translate operational and customer needs into clear requirements for technical teams.
Experience building or managing internal tools such as dashboards, ticket systems, or reporting infrastructure, with working proficiency in SQL, Claude Code, Retool, or comparable tools.
A bachelor's degree and a record of building processes or systems in ambiguous environments.

Nice To Haves

Experience in healthcare, health tech, or healthcare AI.
Familiarity with EHR systems such as Epic, Athena, NextGen, or eClinicalWorks, or communication platforms such as RingCentral or Twilio.

Responsibilities

Lead complex, multi-stakeholder customer implementations across new specialties, products, and multi-site deployments.
Own strategic customer relationships from kickoff through launch, coordinating stakeholders from office managers to senior clinical and executive leaders.
Partner closely with a Forward Deployed Engineer to translate customer workflows into actionable technical requirements and implementation plans.
Analyze customer outcomes and product usage, then work with product and engineering teams on improvements and measure the results.
Build scalable processes, tools, and automation that make implementations more efficient across customer accounts.
Coordinate with sales, customer success, product, and engineering to maintain clear handoffs and a consistent customer experience.
Work within a specialty-focused pod and share learnings that improve delivery across healthcare use cases.