Agent Product Manager

Runbook•San Francisco, CA

13d•Onsite

About The Position

This is an exciting role that sits at the intersection of two important pillars: how to deploy AI agents to take on end-to-end work that can decrease costs or drive revenue for a customer, and how to build a platform that makes it easy for non-technical operators to own these deployments. Your first responsibility will be driving outcomes for a customer using the Runbook platform. You'll work with Agent Operations and engineering to deliver agents that work, but this goes beyond shipping the first agent. You'll partner with customers as they transform their operations with AI and expand to additional workflows over time. Success is measured by real business impact. This is a forward-deployed role. Your second responsibility will be driving the success of the Runbook platform in the market. You'll leverage your front-row seat to our customers and work directly with the founders and engineering team to shape the vision and roadmap of the platform, ensuring the next n customers and deployments are successful. This tight feedback loop between customer deployments and platform is the secret behind our blazing-fast development speed.

Requirements

5+ years of experience in product development for highly technical products.
Experience in product management or a similar role that required both scoping and execution.
Ability to lead strategy and translate business needs or challenges into a clear plan.
Comfortable identifying risks and navigating tradeoffs in live customer environments.
Ability to juggle multiple deployments, drive execution, and lead workstreams through delivery and iteration with minimal oversight.
Strong grounding in software, product, and engineering concepts, enabling effective partnership with customers and internal teams to turn ideas into production agents.

Responsibilities

Driving outcomes for a customer using the Runbook platform.
Working with Agent Operations and engineering to deliver agents that work.
Partnering with customers as they transform their operations with AI and expand to additional workflows over time.
Driving the success of the Runbook platform in the market.
Leveraging customer insights to work with founders and engineering to shape the vision and roadmap of the platform.
Ensuring the success of future customers and deployments.
Discovery: Partner directly with customers to understand their operational workflows, systems, and constraints, often embedding with their teams during deployment.
Agent Design: Translate messy, real-world operations into scalable agent design: scope, success criteria, requirements, and an elegant agent configuration that gets the job done.
Deployment ownership: Own deployments end-to-end, from initial discovery through go-live, production iteration, and results readouts.
Customer Partnership: Act as a trusted advisor to customers, helping them identify high-impact opportunities for expansion.
Platform Innovation: Drive roadmap decisions and feature development that expand the capabilities of our platform and its usability for our non-technical deployment team.