Agent Product Manager (Enterprise)

Pallet•San Francisco, CA

19h•Onsite

About The Position

Pallet is seeking an Enterprise Agent Product Manager to own customer deployments end-to-end. This role is crucial as Pallet scales into larger, more complex enterprise and mid-market customers, where deployments are high-stakes, involving multiple stakeholders, evolving requirements, and significant change management. The Product Manager will act as the central point of contact between customers, Forward Deployed Engineers, Product, Sales, and Success teams. They will ensure customers feel confident, informed, and supported throughout the deployment process, even as workflows, product capabilities, and internal processes evolve. This is a client-facing role requiring strong ownership and the ability to thrive under pressure and ambiguity. The individual will help build the deployment playbook, translate real-world operations into AI agent workflows, work directly with executives, and shape how CoPallet scales and how customers trust AI in mission-critical systems.

Requirements

6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
Strong technical acumen: able to reason about workflows, APIs, and system behavior
Comfort operating in fast-moving, ambiguous environments
Excellent written and verbal communication skills
Experience managing multiple concurrent, high-stakes projects
Familiarity with LLMs, APIs, JSON
Strong Excel / PPT skills
SaaS experience
Basic SQL literacy

Nice To Haves

Technical degree (CS, Engineering, Math) or equivalent experience
Experience with AI-driven or workflow automation products

Responsibilities

Serve as the executive point of contact for customer deployments and long-term success
Lead customer discovery to understand workflows, constraints, and success criteria
Translate complex business processes into executable AI agent workflows
Partner with Forward Deployed Engineers to validate assumptions and execute technically
Configure, test, and release agent configurations for customer use cases
Own deployment plans, timelines, risks, and stakeholder communication
Lead customer kickoffs, milestone reviews, QBRs, and executive updates
Proactively manage scope changes, escalations, and expectation-setting
Improve and scale onboarding and deployment processes over time
Travel for key customer milestones and kickoffs as needed (~25%)