Agent Passenger Services

Worldwide Flight Services, Inc. • Austin, TX

44d

About The Position

As an Agent, Passenger Service, you will provide customer service related to airport and passenger operations. Duties include assisting passengers with reservations, tickets, baggage handling, and travel information; supporting boarding and deplaning; validating tickets; handling lost and found inquiries and baggage claims; and processing airfreight shipments. You will help ensure compliance with security protocols and contribute to operational efficiency.

The position pays $21.00 per hour. It requires varied shifts, including weekends, holidays, and nights, and involves physical work throughout airport terminals and warehouse areas.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or a related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 lbs.
• Basic computer proficiency, including data entry and use of relevant software.
• Stay current on recurrent training as assigned.
• Ability to obtain and maintain an airport security badge.
• Ability to read, write, and speak English.

Nice To Haves

• Previous experience in an airport, airline, or logistics environment.
• Knowledge of ticketing, reservations, and fare calculation systems.
• Experience handling lost and found procedures or baggage claims.
• Strong organizational skills and attention to detail.
• Familiarity with airport regulations and procedures.
• Knowledge of international shipping and airfreight documentation.
• Proficiency in a second language for assisting international travelers.
• Strong conflict resolution and problem-solving abilities.

Responsibilities

• Make reservations, issue tickets and itineraries, and compute passenger fares.
• Handle baggage check-in, collect excess baggage charges, and provide travel information.
• Assist passengers at boarding gates by checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers with reservations and standby travelers, including their luggage.
• Determine flight close-out times and complete flight documentation accurately.
• Complete post-departure procedures, including invalidating tickets and finalizing reports.
• Trace lost articles, update passengers, and return found items.
• Process lost or damaged baggage claims, settle minor claims on the spot, and forward larger claims to appropriate personnel.
• Receive and process airfreight shipments, determine routing, compute rates, and prepare domestic and international shipping documentation.
• Maintain accurate airfreight inventory records for warehouse, dispatch, and delivery processes.
• Follow site security protocols and report breaches or suspicious activity to management or through the whistleblower program.

Benefits

• DailyPay app access to pay in advance.
• On-the-spot awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full-time and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other WFS Employee Extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED